Categories

This is where Categories and Products are managed. 

Summary

From here you can add, edit and delete Products Categories.

You can revise the order of both by using your mouse. This will affect how they are displayed in the main menu and on all pages.

Key to icons

Live = is live 

Not Live = is disabled 

= archived (a Dynamic Category with no products)

= a Dynamic Category

Edit = edit

Delete = delete

Copy = copy

Has Children = has sub-categories

No Children = no sub-categories

Delete = missing image

Home Page = home page product

It is also possible to Show/Hide Disabled Items on this screen.

Channels

Within the Category edit screen, each Category may be enabled for alternative marketplaces. 

Edit = enabled for Google

Delete = enabled for eBay

Copy = enabled for Amazon

Categories

Categories

Summary

From this screen you can manage your Category details. It can be used to add a new Category, or amend an existing one. 

Categories are used for a variety of purposes:

Setup

You can also amend the Meta Tags for the Category from this page.

Category Details

Field Purpose
Category Name*

The name of the Category

 

This will also be used as the H1 text, to define the default URL and will be the default for the Meta Tags

Alternative Short Name

If used, this will overnight the Category name in the main menu, allowing you to save space, e.g. 'Living Room' becomes 'Living'

 

The Category Name will still be used as the H1 text, to define the default URL and will be the default for the Meta Tags

 

Optional field

Category Parent

Select the Parent Category from the drop down

 

This allows you to take a Sub-Category and make it a top level Category, or alternatively, to take a top level Category and turn it into a Sub-Category

 

Linked Products will be automatically updated

Product Assignment

Choose between:

 

  • Manual
  • Dynamic (rule based)

Defaults to Manual

Live

Determines whether a Category is visible

 

Defaults to No for new Categories

Layout options

Field Purpose
Display Content

Choose the types of content you want to display on this page

 

  • Products
  • Sub-Categories
  • Collections
  • Content

By default, all are enabled

Include Sub-Category Products?

If you enable this, the Category page will show Products which have been assigned to its Sub-Categories

 

Defaults to no

Product Layout

Determines the way in which Products will be displayed on your website in desktop mode on the Product Listing Page, if this Category has been enabled to show product content (see above)

 

Choose from

 

  • 3 Column 

  • 4 Column
  • 2 Column
  • Standard List
  • Compact List
  • Large + 3 Column
  • Large + 4 Column
  • Funky
  • Mega-Funky

Defaults to 3 column

Default Sort Order

Choose the Default Sort Order for Products within this Category - choose from:

 

Defaults to Manual

Hide Left Navigation

Choose to show the Filters on the Product Listing Page, or to hide them behind a button

 

If the latter, they will slide out when selected

 

More detail available here

Hide Page Title

Hide the H1 text from the Category 

 

Not recommended unless you add H1 text within the Category Content

Images

Field Purpose
Category Image

Upload an image to be used as the Sub-Category tile throughout the website

 

If not uploaded, IXO Commerce will use the image from a Product assigned to that Category

Size Use this to determine the size at which the Sub-Category tile will be displayed throughout the website
Main Menu Image

Upload an image to be shown within the main menu on the website 

 

These may only be uploaded to top level Categories

Menu Image Link URL Add a URL, which will turn the Main Menu Image into a button

Third-Party Category Mapping

Use this section to map your Category for integrations. These options will only be visible if you have these integrations enabled. 

Field Purpose
Find matching Categories

Use this to update the contents of the 3rd party category drop downs below 

 

Defaults to Category Name

Google Shopping Category

Use this to select the Google Shopping Category

 

This will be used when editing the Product

eBay Category

Use this to select the eBay Category

 

This will be used when editing the Product

Amazon Category

Use this to select the Amazon Category

 

This will be used when editing the Product

Additional Options

Category Content

This uses IXO Commerce's Modular Block system to allow you to manage your content.

If your content is not showing, please ensure that Content is ticked under Layout Options.

Assignment

Manual

Products may be assigned to Categories manually, either in bulk via the CSV Import/Export, or alternatively on the Categories tab of the Product. 

Dynamic

If a Category is set to Dynamic assignment in the Category Details section, then product assignment will be rule based

Workflows - Categories


Workflows - Categories

Dynamic Categories

Workflows - Categories

How to resequence Products within Categories

Products can be re-sequenced manually from within the CMS by following these simple steps.

 

1. Navigate to your CMS.
2. Click "Categories" under Catalogue.

3. Find the appropriate category. In this instance we are using "Living Room".

4. Select the appropriate sub-category(s). In this instance we are using "2 Seater Sofas".

5. When the products are listed, click "Show All".

6. After clicking "Show All", you will now be able to re-sequence the products by dragging and dropping to a new position. We will move "Harold Chaise Sofa" to the top.

7. We will also move "Orla Kiely Mimosa Small Sofa".

8. Once you are happy with the new sequence, you can simply return to the parent category, which will save the order of products.

Workflows - Categories

Managing Products in Bulk

Workflows - Categories

Deleting a Product

When deleting a product, this action will also delete all associated stock.

1. Click "Catalogue"
2. Click the "Product Search:" field.
3. Type the product you are looking for in to the search field. In this example we've used "strawberry".
4. Click 'Search'
5. Click the 'Edit' icon
6. Scroll to the bottom of the page and click "delete product"
7. A popup will open asking if you are sure you want to delete this product - if you are happy, click 'OK'
8. You will receive a confirmation message in the top right of the browser advising 'Product was deleted'
Workflows - Categories

Copying a Product

1. Click "Catalogue"
 
2. Click the "Product Search:" field.
 
3. Type the product you are looking for in to the search field. In this example we've used "strawberry".
 
4. Click 'Search'.
 
5. Once you've found the product you wish to copy, click the blue copy icon.
 
6. You will receive a popup asking if you are sure you want to make a copy. If you are happy, click 'OK' to continue.
 
7. A copy of the product will now be created. It will have the same name with a 'COPY' suffix.
Workflows - Categories

How to make bulk changes to Products from the Category screen in the CMS

tick boxes

Products

Products

Summary

From this screen you can view and amend information stored about a product. 

This screen is separated into individual tabs:

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Data entered here will be visible to the customer on the website. 

This section allows products to be edited individually; editing in bulk is done with other tools, such as the CSV Upload or the Bulk Updater.

Products

Product

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This section is used to control the basic setup of the Product, including statuses, visibility, overlays and other core settings. 

Many of these fields are optional, and will either be left blank or set to a default during product setup. Mandatory fields and default values are marked with a *. 

You can also update Meta Tags from this tab.

This section allows products to be edited individually; editing in bulk is done with other tools, such as the CSV Upload or the Bulk Updater.

It is also possible to delete the current Product from this screen. When deleting a product, this action will also delete all associated stock.

Setup

Product Overview

This is the basic information about the product. 

Field Purpose
Product Name*

Displays as the page title (also known as the H1 Text) and is also output on Product Listing Pages, as well as being the primary field for search results

 

Also used as the Meta-Title by default

Product Type

Choose from these options:

 

  • Standard*
  • Made to Order
  • Bundle
  • Gift Voucher
  • Booking

This status will be changed automatically when adding swatches to make this into a Made to Order product

Live

Choose from these options:

 

  • Live (fully enabled)*
  • Disabled (visible only within the CMS)
  • Archived (left visible for SEO purposes, but not purchasable)
Buy Online

Choose from these options:

 

  • Yes*
  • Yes (Trade Only)
  • No (Instore Only) [still permits purchase in the POS]
  • No (Hide Price) [does not allow purchase in the POS]
Product Visibility By default, all products will be visible on your website, but this setting allows you to determine visibility of the product within the POS, or across multiple websites
Trade Only If enabled, the product page will only be accessible to a customer who has logged into a confirmed Trade Account
Supplier

This will allow the user to select a Supplier

 

Note: if your system is enabled for multiple suppliers, there will be a separate Suppliers tab

Reference Codes

Reference codes are used in Reporting and Purchase Ordering

Field Purpose
Department Code This powers the Sales by Department report
Nominal Code This field typically forms part of an integration with an accounts package
Product Reference The Product Reference is used as a search field, but it is also used to link similar products together, e.g. separate products that are versions of the same item
Manufacturer's Product Name If populated, this will replace the Product Name on all Purchase Orders

Details

These add additional information to the Product. 

Field Purpose
Brand This adds a Brand to a product
Condition Choose if a product is 'New' or 'Used'
Colour Define a product's Colour - this may be used in conjunction with the Product Reference to link similar products
Warehouse Note This will output on Picking Lists

Display Options

These will alter how a product will display

Field Purpose
Overlay Graphic Use this to manually assign a Product Overlay
Display Variants As

This alters how Variant Options will be displayed on the Product Detail Page - choose from:

 

  • Default Buttons*
  • Drop-down Select Menu
  • List View (allows purchase of multiple variants simultaneously)
Retail Price Label Set a Retail Price Label (this will override any Price Label set at Brand level)
Special Offer Price Label Set a Special Offer Price Label (this will override any Price Label set at Brand level)
RRP Label Set an RRP Price Label (this will override any Price Label set at Brand level)

For Exports

Use this to define essential information for exporting your products.

Field Purpose
Commodity Code Enter the Commodity Code of the product
Country of Origin Choose the Country of Origin from the drop down

Other Options

Choose from other options available.

Field Purpose
Home Page Toggle to feature the product on the Home Page
Category Page Toggle to feature the product on Category Pages
Checkout Toggle to feature the product at the Checkout
Disallow Discounts

Toggle to exclude the product from all promotions

 

(this will not exclude the product from manual discounts or special offer prices)

Use Swatch Wizard Toggle to enable the Swatch Wizard
Combine Variant and Swatch Selection Toggle to combine variants within the Swatch Wizard
Enable Swatch Request Popup

Toggle to enable the Swatch Request Popup

 

(Swatches must be enabled for the Swatch Request tool for this to function)

Enable StoreFeeder Sync

Enables this product for the StoreFeeder Sync (3rd party marketplaces)

 

Limited to Standard products only

Products

Description

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This tab is used to amend and edit content on the product page, e.g. descriptions, summaries and other tabs.

During setup, these fields are optional, and will be left blank if not populated. 

This section allows products to be edited individually; editing in bulk is done with other tools, such as the CSV Upload or the Bulk Updater.

Setup

Field Purpose
Product Summary This field allows for a simple summary of the product, without any formatting
Product Description This field controls the Product Description; formatting may be added to this using the controls at the top of the screen
Custom Tab Name (multiple)

If populated, this will add a new product information tab onto the product page; this field will provide the title of that tab

 

This will display in the same manner as a Global Tab

Custom Tab Content (multiple) This will form the content of a custom tab; this is populated as per the Product Description
Private Notes These notes are only visible within this tab
Products

Delivery

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This tab is used to setup and edit delivery options for a product.

During setup, these fields are optional, and will follow defaults set up within the Postage section. 

This section allows products to be edited individually; editing in bulk is done with other tools, such as the CSV Upload or the Bulk Updater.

Setup

Field Purpose
Delivery Details (in stock, optional)

Text entered in this field will display to the customer on the website if the product has available free stock

 

If left blank, this will default to 'In Stock'

Delivery Details (out of stock, optional)

Text entered in this field will display to the customer on the website if the product does not have available free stock

 

If left blank, this will default to 'Out of Stock', or, if enabled for allowbackorder on the Inventory tab, it will default to 'Available (allow XXXXXX days for delivery)'

Postage Methods

Use the tick boxes to select Postage Methods

Private Notes Use the tick boxes to select excluded Postage Zones
Products

Suppliers

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This section is used to add Suppliers for a product. If not manually set, the default is to apply none. 

This section allows products to be edited individually; editing in bulk is done with other tools, such as the CSV Upload or the Bulk Updater.

You may use the tick boxes to select all of the Suppliers which are available for this product. 

This section will only be visible if your system is enabled for Multiple Suppliers - if it has not, the Supplier will be determined via a drop down on the Product tab

Products

Media

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This tab is used to setup and edit media for a product. If not manually set, the default is to apply none; a 'missing image' image will be shown instead. 

This section allows products to be edited individually; editing in bulk is done with other tools, such as the CSV Upload

Setup

Product Images

These should be uploaded via the drag and drop tool - simply drop files to upload them. 

Images which have a green header will be live and visible to all customers; those with an orange header will be Variant only images, and will not be visible to customers. To view these, each image must be linked to a specific Variant on the Inventory tab. That image will be shown to the customer if they select that Variant via the option buttons or drop down selector.

Images may be edited individually. 

Field Purpose
Image

Use this to upload a replacement image

Image Alt

Enter text here that would describe the image; this is used by search engines

 

 

This will default to the name of the image file that you uploaded

Display

Yes - make the image live

No - make the image a Variant image (see above)

Colour

Select the colour that most closely defines this image - this will then be used on Product Listing Pages when the customer uses 'filter by colour'

 

Please note that each colour may only be assigned to one image per product

Delete this content To delete, tick this box, and then press update

Lifestyle Images

These should be uploaded via the drag and drop tool - simply drop files to upload them. 

Lifestyle Images will be displayed on the Product Detail Page, below the product description.

Field Purpose
Image

Use this to upload a replacement image

Image Alt

Enter text here that would describe the image; this is used by search engines

 

This will default to the name of the image file that you uploaded

Delete this content To delete, tick this box, and then press update

PDF Files

Use this to upload a PDF; a link to that PDF will be displayed on the Product Detail Screen.

Field Purpose
PDF File

Use this to upload a file

PDF File Link Text

Text entered here will be the link text shown to the customer on your website

 

This will default to the file name, if left blank

Video

You can add videos from either YouTube or Vimeo.

Field Purpose
Video Type

Use this to determine the type of video (Youtube/Vimeo)

Video ID

Enter the ID of the video that you want to attached to the product

 

You can find the video ID from the URL:

 

https://www.youtube.com/watch?v=dQw4w9WgXcQ 

 

https://vimeo.com/794492622

Banners

Use the tick boxes to select Banners to display on this Product Detail Page

Products

Categories

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This section is used to add Categories for a product. If not manually set, the default is to apply none. 

This section allows products to be edited individually; editing in bulk is done with other tools, such as the CSV Upload 

You may use the tick boxes to select all of the Categories which are applicable for this product. 

Products

Attributes


This section is used to add Attributes to a product. If not manually set, the default is to apply none. 

This section allows products to be edited individually; editing in bulk is done with other tools, such as the CSV Upload 

You may use the tick boxes to select all of the Attributes which are applicable for this product. 

Products

Collections

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This section is used to add Collections to a product. If not manually set, the default is to apply none. 

This section allows products to be edited individually; editing in bulk is done with other tools, such as the CSV Upload 

You may use the tick boxes to select all of the Collections which are applicable for this product. 

Products

Addons

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This section is used to add Addons to Variants; it is possible for each Variant on a product to be assigned a different combination of Addons. If not manually set, the default is to apply none. 

This section allows products to be edited individually; editing in bulk is done with other tools, such as the CSV Upload or the Bulk Updater.

You may use the tick boxes to select all of the Addons which are available for each Variant.

Products

Related

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This section is used to select Related, Upsell and Basket Upsells for Products and Variants. If not manually set, the default is to apply none. 

This section allows products to be edited individually; editing in bulk is done with other tools, such as the CSV Upload or the Bulk Updater. These may also be controlled through Cross-Selling Rules.

You may use the tick boxes to select all of the Related, Upsell and Basket Upsell Products which are available.

These are similar to a 'you may also like', and are displayed below the product description on the Product Detail Page.

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Upsell Products

These are typically simple products, which should be single click upsells, e.g. scatter cushions or a basketball upsold to a pair of trainers. These will display near the add to basket button of the Product Detail Page.

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Made to Order and Bundle products can not be upsells; due to the complexity of these products, they can not be single click adds to basket. Products with multiple variants are not recommended for Upsells - use Basket Upsells instead.

Basket Upsells

These are Variant to Variant upsells, and are applied to the add to basket pop up. Once an item has been added, the platform knows which Variant has been selected, which allows for dynamic upselling. 

When setting these up, 

A perfect use for this would be upselling a 'double' mattress protector to a customer who has bought a 'double' mattress, or 'size 10' socks to a customer who has bought 'size 10' shoes.

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Made to Order and Bundle products can not be upsells; due to the complexity of these products, they can not be single click adds to basket.

Products

Options

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This section is used to setup and edit Variant Options and Swatches. 

it is essential that Options have already been setup.

Setup

Select an Option from the drop down. This will be your Option Name, e.g. 'choose flavour'

Below this, press the 'add' button to setup Variant options. Enter text into the field provided, e.g. 'Orange' or 'Lemon'.

You can also select a Swatch, if they have already been setup. 

As standard, you can set up three levels of Variant Options.

How Options display

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Products

Customisation

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This tab allows you to manage Customisations; these are complex options where their number and/or complexity mean that creating individual Variants for each potential combination is impractical.

To manage Customisations, the product must be set as 'Made to Order' on the Product tab

Potential Uses

There are a wide variety of potential use cases, as well as different solutions to the problem of product setup

Pricing

Customisations may be added at various price points

Setup

Customisation is applied individually to each Variant.

Managing Customisations

Field Purpose
Option

This is the Option Name, e.g. 'choose colour'

 

Requires the Option to be setup prior to the Customisation

Top Level Option

If unticked, this option will be a Child Option, and will only be selectable if its parent has been selected

 

This defines whether the option defaults to yes

Child Option These tick boxes will only be visible if another Option has been set as a Child Option; you will then be able to link Child Options to specific Option Values
Value

This is the Option Value, e.g. 'pink' or 'green'

 

If Customisations are setup via the Swatch Assignment tool, this will default to the name of the Swatch

Code

This is the option code, and is used as an identifier

 

Defaults to blank

Price + £ Additional value to be added to the selling price of the Variant
Cost + £ Additional value to be added to the cost price of the Variant
Price + % Additional percentage to be added to the selling price of the Variant
Swatch Choose the Swatch that will display with this Option Value

You may also copy options from one Variant on a Product to another Variant on the same Product.

Products

Bundle

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This tab is used to setup and manage the contents of a Bundle. A Bundle is a composite product made up of multiple simple Variants (e.g. Variants without Customisations).

This tab will only show if the Product Type has been set to Bundle on the Product tab

Setup

Pricing for Bundles is more complex than for simple Variants. The total price for a Bundle will be the sum of all of the Bundle Contents plus any additional pricing set at the Bundle level.

Bundle

Field

Purpose
SKU A unique identifier for the Bundle
Retail (inc VAT)

A surcharge added to the total price of the Bundle Contents

 

Defaults to 0

Retail Offer (inc VAT)

A surcharge added to the total price of the Bundle Contents (this will supersede the Retail field), if enabled by the Offer Start/Expiry

 

 

Defaults to 0

Trade (ex VAT)

A surcharge added to the total price of the Bundle Contents for Trade Customers

 

Defaults to 0

Trade Offer (ex VAT)

A surcharge added to the total price of the Bundle Contents (this will supersede the Retail field), if enabled by the Offer Start/Expiry for Trade Customers

 

 

Defaults to 0

RRP An absolute value for the RRP, to show on the website
Postage Surcharge An additional cost which will be applied at delivery for all orders which include this product
Free Shipping

Determines whether this product receives free shipping

 

This will only apply to orders within which all items have this enabled

Width (cm) Dimension of the product
Depth (cm) Dimension of the product
Length (cm) Dimension of the product
Height (cm) Dimension of the product
Volume (m3) Dimension of the product
Weight (Kg) Dimension of the product
Offer Start

Date from which the Retail/Trade Offer price should apply

 

If left blank, the Retail/Trade Offer price will apply unless an expiry date has been set in the past

Offer Expiry

Date until which the Retail/Trade Offer price should apply

 

If left blank, the Retail/Trade Offer price will apply unless an start date has been set in the future

Bundle Contents

Within this section, it is possible to select the Bundle Contents

Field Purpose
Group name

The name of the Group, e.g. 'Chairs' or 'Table', or 'Apples' and 'Oranges'

 

Bundle Components within the same group will be presented to the customer as options, e.g. to choose between three different tables

Mandatory

Whether this is a mandatory part of the Bundle

 

If set to 'no', the customer will be able to select 'Not Required' when making their purchase

Qty Included

How many of this SKU should be included within the Bundle

 

It is possible to enter the same SKU more than once, with different quantities

Retail

Retail price of the Bundle Component


This will default to the Retail price of the selected SKU code, but may be edited

Trade

Trade price of the Bundle Component


This will default to the Trade price of the selected SKU code, but may be edited

How Bundles display

Website

On the website, a Bundle will display as a single product, with the Bundle Contents clearly output. 

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If a Bundle has options, these will be selected within in a similar manner to the Swatch Wizard.

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CMS

When processing orders, Bundles are split out so that the Bundle Contents may be allocated an shipped individually.

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FAQs

How do Bundles handle stock?

Stock for Bundles is based on the availability of the Bundle Contents; the smallest amount of free stock available to any of its Bundle Contents. 

For example, if a Bundle had 3 Bundle Contents, of which one item had only 1 unit of free stock, while the others had 5 and 10 respectively, then the Bundles availability would be 1.

If the Bundle Contents are available for backorder, then the Bundle will be available even if there is no stock, although this will add a lead time. 

Products

Booking

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This tab is used to manage the Booking product type.

To manage Bookings, this product must be set as a 'Booking' on the Product tab

Setup

A booking product may be setup with multiple Variants, in which case you will need to add Variant Options

Field Purpose
Days ahead visible This sets how far in advance a customer may make a Booking
Max per basket 

The maximum number of this Variant permitted in a basket

 

Leave this to 0 for no limit

 

Defaults to 0

Customer note name

Use this to add a requirement for a customer note; the text entered here will act as a customer prompt

 

If left blank, the customer will not be asked to leave a note

Capacity

This is set against each individual timeslot

Time Slots

Use these controls to set repeating time slots which are available to be booked. 

It is also possible to insert specific date/time slots, which will act in addition to the default timeslots. 

Inventory Tab

Please be aware that there will be additional fields on the Inventory tab if you are editing a Booking product. These will have to be managed appropriately.

Products

Inventory

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This tab is used to manage Variants and Unique Stock Records. This contains all of the essential areas to manage Variant specific information, as well as pricing and stock. 

Many of these fields are optional, and will either be left blank or set to a default during product setup. Mandatory fields and default values are marked with a *. 

This section allows products to be edited individually; editing in bulk is done with other tools, such as the CSV Upload or the Bulk Updater

It is also possible to delete Variants from this screen. When deleting a Variant, this action will also delete all associated stock.

Please note that while it is possible to change a SKU code from this screen, we strongly recommend against doing so. The SKU code is the unique identifier for your product. If this is changed, it may have wide ranging impacts on everything from Sales Orders through to Purchase Orders and Reporting. 

Setup

Variant

Field Purpose
SKU*

A unique identifier for the Variant

 

If left blank, this will be auto populated

Barcode

A unique barcode for the Variant

 

If left blank, this will be auto populated

MPN Manufacturer's Part umber - this is used in Purchase Orders when ordering stock from a Supplier
Option (1, 2, 3)*

You may set up to three Variant Options; the can be free typed, or will be a drop down menu if you have populated the Options tab

 

These are required if your product has multiple Variants

Quantity This will show the current stock level of the Variant (see Stock Management below)
Variant Live

Sets whether this Variant is live

 

It is possible to have a Product with multiple Variants where some are not live

 

If all Variants are set 'Variant Live' to No, then the Product will be disabled.

 

Defaults to Yes

Allow Backorder This sets whether the Product may be sold without stock, e.g. Sales Orders will be fulfilled by a back to back Purchase Order
Allow pre-order This will determine whether stock 'on the water', e.g. on a submitted Purchase Order that has not yet been received, will be displayed as available stock on your website
Tier & Tiered Pricing

Use this to set up tiered pricing; these permit quantity based price breaks for the Retail and Trade prices

 

Enter the quantity in the Tier field, and the appropriate prices

 

These work on an 'equal to or greater' basis, so if the Tier is set to 5, the price will apply if the customer purchases 5 or more of the item

 

It is possible to stack multiple Tiers

Retail (inc VAT)

The selling price of the Variant

 

Defaults to 0

Trade (ex VAT)

The trade price of the Variant

 

Defaults to 0

Price List Pricing

Use this to set up pricing for this Variant via Price Lists: image.png

 

Then enter a price for all applicable Price Lists

 

It is also possible to do this in bulk via the Price List controls



Cost Price (ex VAT)

The cost price of the Variant

 

Defaults to 0

 

May be set per Supplier enabled for this Product

 

From this screen, it is also possible to manually amend the Cost Price of individual Stock Records linked to this Variant

RRP

The RRP of the Variant, to show on the website

 

Defaults to 0

VAT

Select the VAT status of this Variant - choose from:

 

  • Standard
  • Reduced
  • Zero
  • Exempt

VAT rates for Standard and Reduced are controlled via Countries

Retail Offer (inc VAT)

A retail offer price for the Variant (this will supersede the Retail field), if enabled by the Offer Start/Expiry

 

 

Defaults to 0

Trade Offer (ex VAT)

 A trade offer price for the Variant (this will supersede the Trade field), if enabled by the Offer Start/Expiry

 

 

Defaults to 0

Offer Start

Date from which the Retail/Trade Offer price should apply

 

If left blank, the Retail/Trade Offer price will apply unless an expiry date has been set in the past

Offer Expiry

Date until which the Retail/Trade Offer price should apply

 

If left blank, the Retail/Trade Offer price will apply unless an start date has been set in the future

Postage Surcharge An additional cost which will be applied at delivery for all orders which include this Variant
Free Shipping

Determines whether this Variant receives free shipping

 

This will only apply to orders within which all items have this enabled

Number of Cartons

The number of Cartons in which this Variant is delivered from your Supplier

 

This will determine the number of product labels which will be printed from the Label Printing screen, or at Goods In

Width (cm) Dimension of the Variant
Depth (cm) Dimension of the Variant
Length (cm) Dimension of the Variant
Height (cm) Dimension of the Variant
Volume (m3) Dimension of the Variant
Weight (Kg) Dimension of the Variant
Variant image

Use this to select a Variant specific image; this will be drop down list of images uploaded to this Product

Low Stock (order at)

Use this to set a low stock threshold

 

If the stock level is below this level, a warning will be show on your website and the Variant will appear within the Low Stock report

 

This will also be used to drive Replenishment

Low Stock (order to)

Use this to set a minimum stock level

 

This will be used to drive Replenishment

Lead time (days) Set the leadtime (total days) for the Variant, e.g. to set
Stock Text A label that will display on the Product Detail Page if this Variant has been selected

Unique Stock Records

Unique Stock Records can be created and managed from the Inventory tab. These will be displayed in a fold out section, below the main Variant to which they are linked. 

The Customisations which define the Unique Stock Record will be displayed in this section; these are only shown within the CMS and POS.

Field Purpose
Label A customer facing label for this Unique Stock Record
Barcode

A unique barcode for the Unique Stock Record

 

If left blank, this will be auto populated

Retail (inc VAT)

The selling price of the Unique Stock Record

 

Defaults to that set against the parent Variant

Retail Offer (inc VAT)

The trade price of the Unique Stock Record

 

Defaults to that set against the parent Variant

Trade (ex VAT)

The trade price of the Unique Stock Record

 

Defaults to that set against the parent Variant

Trade Offer (ex VAT)

The trade offer price of the Unique Stock Record

 

Defaults to that set against the parent Variant

Cost Price (ex VAT)

The cost price of the Unique Stock Record

 

Defaults to that set against the parent Variant, and will be updated whenever this Unique Stock Record is ordered from a Supplier on a Purchase Order (this will not affect the cost price stored against units of stock)

RRP

The RRP of the Unique Stock Record, to show on the website

 

Defaults to that set against the parent Variant

Quantity This will show the current stock level of the Unique Stock Record (see Stock Management below)
Variant Image Use this to select a Unique Stock Record specific image; this will be drop down list of images uploaded to this Product
Record Live

This determines whether a Unique Stock Record is sellable, or if it simply exists to manage stock for a back to back Purchase Order

 

Defaults to No

Stock Management

It is possible to manually view adjust the stock of a Variant from the Inventory tab. 

This is done by clicking on the 'Quantity' box, which will open a pop up. 

Within the pop up, adjust the stock levels in the Locations that need changing.

When amending stock levels manually from the Inventory tab, it is essential to enter a 'Reason for change', which will be recorded in the Stock History Report

If the Quantity button is followed by a '+ X', that indicates that there is stock of linked Unique Stock Records, e.g. image.png

Bookings

If a product is set to the 'Booking' product type on the Product tab, there will be some additional fields on the Inventory tab.

For more information see the Booking section. 

Field Purpose
Time Slots to Book

This allows a customer to book multiple slots simultaneously, e.g. set this to 2 to sell a pair of tickets

 

Defaults to 1

Time Slot Spans to Book

This controls the duration of the booking

 

Defaults to 1

FAQs

Can I view Stock History for a Variant?

Can I view Price History for a Variant?

Can I set up different price points for different customers?

Yes, this is done on the Inventory tab of the Product, or within the Price Lists section of the CMS. 

Can I view Stock on Order for a Variant?

This can be viewed on the Inventory tab - if stock is on order for a Variant, a 'quantity on order' will be shown, along with a link that will open a pop up. That pop up will contain the details of the quantities ordered and the Purchase Orders on which the Variant has been ordered.

Can I view Reserved Stock for a Variant?

This can be viewed on the Inventory tab - if stock is reserved for a Variant, a 'quantity reservedr' will be shown, along with a link that will open a pop up. That pop up will contain the details of the reservations.

Products

Google

image.png

This tab can be used to manage information sent to Google.

For this tab to be visible, this Product must be linked to a Category that has been mapped to the Google category hierarchy

Setup

Various bits of information about your product will be automated for the feed. These will include elements such as images and title.

Some of this information is mandatory, and some will be optional; these requirements will vary based on the product category. You will need to refer to Google's documentation for further detail. 

Field Purpose
Brand

Use this to determine the Brand sent in the feed

 

Defaults to the Brand set in the CMS

Product Type

Use this to override the Google Category assigned to this product

 

May be left blank

 

By default, this will inherit the setting in the Product's parent Category (the Category that this is taken from will be clearly listed here as 'default')

Google Promotion ID Add a Google Promotion ID here
Barcode By default, this will use the barcode set against the Variant
MPN By default, this will use the MPN set against the Variant
Gender Use this to set the Gender for the Variant
Age Group Use this to set the Age Group for the Variant
Colour Use this to set the Colour for the Variant
Size Use this to set the Size for the Variant
Custom Use this to set additional information for the Variant

This tab will only show Variants - Unique Stock Records will not be sent to Google.

Products

eBay

image.png

This tab can be used to manage information sent to eBay; this will enable you to create and manage listings.

From this screen, you can create, update and end listings. 

For this tab to be visible, this Product must be linked to a Category that has been mapped to the eBay category hierarchy

eBay Integration

This will require setup beyond this tab. Elements of the integration are managed within the Site Settings, and you will need to speak to Iconography to enable this function. 

Products may be listed with their Variants, but Unique Stock Records can not be listed on eBay. 

Setup

Various bits of information about your product will be automated for the feed. These will include elements such as images and title.

Some of this information is mandatory, and some will be optional; these requirements will vary based on the product category. You will need to refer to eBay's documentation for further detail. 

Inventory

Field Purpose
Status

Shows the status of this product, e.g. 'listed' or 'not listed'

Listing ID

This will provide a link to the eBay listing (if applicable)

Auto Price

Use this to determine whether the price of the eBay listing will be automatically updated to match price changes in IXO Commerce

Custom Name & Description

Field Purpose
eBay Name

Use this to override the product name

 

If left blank, the standard product name will be used

eBay Description

Use this to override the product description

 

If left blank, the standard product description will be used

Category Override

Field Purpose
Category Override (search) Use this field to search for a different category
Category Override (drop down) Use this drop down to select your override category

If left blank, this will inherit the setting in the Product's parent Category (the Category that this is taken from will be clearly listed here as 'default')

Item Aspects

Use these fields to add item specifics.

Some of this information is mandatory, and some will be optional; these requirements will vary based on the product category. You will need to refer to eBay's documentation for further detail. 

eBay Policies

Whenever you create a listing you'll need to choose a set of business policies – these are the payment, postage, and return details you specify for buyers. You can make the listing creation process, and the management of any existing listings, more efficient by creating policy templates that store your preferences for each of these areas.

If a policy is not selected, the first available policy will be used.

Field Purpose
Fulfilment Policy Choose your Fulfilment Policy
Payment Policy Choose your Payment Policy
Return Policy Choose your Return Policy

Workflows - Products

Definitions

Definitions

Variants

A Variant is a version of a Product, which can be managed from the Inventory tab. These will be separated by Variant Options, and those distinctions are made in pricing or stock, e.g.

A Variant may be linked to multiple Unique Stock Records.

Each Variant on a product may be given:

Other features around the site also link to Variants, including Promotions, Reporting, Order Fulfilment, etc.

Definitions

Unique Stock Records

A Unique Stock Record is a sub Variant; it is a Variant to which Customisations have been applied. 

It will inherit all characteristics of the parent Variant, except that it will also show the linked Customisations.

These may be used just for Stock Management and order fulfilment, or as a way of listing specific products for sale.

These are managed via the Inventory tab, and may either be created there, or when a product with Customisations is added to a Purchase Order.