Categories This is where Categories and Products are managed.  Summary From here you can add, edit and delete Products &  Categories . You can revise the order of both by using your mouse. This will affect how they are displayed in the main menu and on all pages. Key to icons = is live  = is disabled  = archived (a Dynamic Category with no products) = a Dynamic Category  = edit  = delete  = copy  = has sub-categories  = no sub-categories  = missing image  = featured product = home page product It is also possible to Show/Hide Disabled Items on this screen. Deletion may have serious irreversible impact on your reporting, stock and allocation; Iconography always recommends disabling in the first instance. Channels Within the Category edit screen, each Category may be enabled for alternative marketplaces.   = enabled for Google  = enabled for eBay = enabled for Amazon Categories Summary From this screen you can manage your Category details. It can be used to add a new Category, or amend an existing one.  Categories are used for a variety of purposes: Creating a hierarchy of web products (also used in the POS) Reporting purposes Powering the main menu on the website Allowing the user to create content based pages Setup You can also amend the Meta Tags for the Category from this page. Category Details Field Purpose Category Name* The name of the Category   This will also be used as the H1 text, to define the default URL and will be the default for the  Meta Tags Alternative Short Name If used, this will overnight the Category name in the main menu, allowing you to save space, e.g. 'Living Room' becomes 'Living'   The Category Name will still be used as the H1 text, to define the default URL and will be the default for the Meta Tags   Optional field Category Parent Select the Parent Category from the drop down   This allows you to take a Sub-Category and make it a top level Category, or alternatively, to take a top level Category and turn it into a Sub-Category   Linked Products will be automatically updated Product Assignment Choose between:   Manual Dynamic (rule based) Defaults to Manual Live Determines whether a Category is visible   Defaults to No for new Categories Layout options Field Purpose Display Content Choose the types of content you want to display on this page   Products Sub-Categories Collections Content By default, all are enabled Include Sub-Category Products? If you enable this, the Category page will show Products which have been assigned to its Sub-Categories   Defaults to no Show Swatch Previews? Enable to show Swatch Previews on this Product Listing Page Product Layout Determines the way in which Products will be displayed on your website in desktop mode on the Product Listing Page , if this Category has been enabled to show product content (see above)   Choose from Grid 2 Column  3 Column 4 Column List Standard List Compact List Advanced 3 Column (first large) 4 Column (first large) 3 Column (original aspect) 4 Column (original aspect) Funky Funky (alternating) Mega-Funky (mixed) Defaults to 3 column Default Sort Order Choose the Default Sort Order for Products within this Category - choose from:   Manual ( Manual Sort ) Auto-Ranking (System generated recommendations) Product Name (A-Z) Price Low to High Price High to Low Bet Selling Newest First Biggest Discount Custom 1-3 (Defined in  Site Settings ) Defaults to Manual Hide Left Navigation Choose to show the Filters on the Product Listing Page, or to hide them behind a button   If the latter, they will slide out when selected   More detail available here Hide Page Title Hide the H1 text from the Category    Not recommended unless you add H1 text within the Category Content Images Field Purpose Category Image Upload an image to be used as the Sub-Category tile throughout the website   If not uploaded, IXO Commerce will use the image from a Product assigned to that Category Size Use this to determine the size at which the Sub-Category tile will be displayed throughout the website Main Menu Image Upload an image to be shown within the main menu on the website    These may only be uploaded to top level Categories Menu Image Link URL Add a URL, which will turn the Main Menu Image into a button Third-Party Category Mapping Use this section to map your Category for integrations. These options will only be visible if you have these integrations enabled.  Field Purpose Find matching Categories Use this to update the contents of the 3rd party category drop downs below    Defaults to Category Name Google Shopping Category Use this to select the Google Shopping Category   This will be used when editing the Product eBay Category Use this to select the eBay Category   This will be used when editing the Product Amazon Category Use this to select the Amazon Category   This will be used when editing the Product Additional Options Field Purpose Footer Text Text to be shown just above the footer on the Category page Category Content This uses IXO Commerce's Modular Block system to allow you to manage your content. If your content is not showing, please ensure that Content is ticked under Layout Options. Assignment Manual Products may be assigned to Categories manually, either in bulk via the CSV Import/Export , or alternatively on the Categories tab of the Product.  Dynamic If a Category is set to Dynamic assignment in the Category Details section, then product assignment will be rule based .  Workflows - Categories Dynamic Categories How to resequence Products within Categories Products can be re-sequenced manually from within the CMS by following these simple steps.   1. Navigate to your CMS. 2. Click "Categories" under Catalogue. 3. Find the appropriate category. In this instance we are using "Living Room". 4. Select the appropriate sub-category(s). In this instance we are using "2 Seater Sofas". 5. When the products are listed, click "Show All". 6. After clicking "Show All", you will now be able to re-sequence the products by dragging and dropping to a new position. We will move "Harold Chaise Sofa" to the top. 7. We will also move "Orla Kiely Mimosa Small Sofa". 8. Once you are happy with the new sequence, you can simply return to the parent category, which will save the order of products. Managing Products in Bulk Deleting a Product When deleting a product, this action will also delete all associated stock. 1. Click "Catalogue" 2. Click the "Product Search:" field. 3. Type the product you are looking for in to the search field. In this example we've used "strawberry". 4. Click 'Search' 5. Click the 'Edit' icon 6. Scroll to the bottom of the page and click "delete product" 7. A popup will open asking if you are sure you want to delete this product - if you are happy, click 'OK' 8. You will receive a confirmation message in the top right of the browser advising 'Product was deleted' Copying a Product 1. Click "Catalogue"   2. Click the "Product Search:" field.   3. Type the product you are looking for in to the search field. In this example we've used "strawberry".   4. Click 'Search'.   5. Once you've found the product you wish to copy, click the blue copy icon.   6. You will receive a popup asking if you are sure you want to make a copy. If you are happy, click 'OK' to continue.   7. A copy of the product will now be created. It will have the same name with a 'COPY' suffix. How to make bulk changes to Products from the Category screen in the CMS tick boxes Products Summary From this screen you can view and amend information stored about a product.  This screen is separated into individual tabs: Data entered here will be visible to the customer on the website.  This section allows products to be edited individually; editing in bulk is done with other tools, such as the CSV Upload  or the  Bulk Updater . Deletion may have serious irreversible impact on your reporting, stock and allocation; Iconography always recommends disabling in the first instance. Product This section is used to control the basic setup of the Product, including statuses, visibility, overlays and other core settings.  Many of these fields are optional, and will either be left blank or set to a default during product setup. Mandatory fields and default values are marked with a *.  You can also update Meta Tags from this tab. This section allows products to be edited individually; editing in bulk is done with other tools, such as the  CSV Upload  or the  Bulk Updater . It is also possible to delete the current Product from this screen. When deleting a product, this action will also delete all associated stock. Setup Product Overview This is the basic information about the product.  Field Purpose Product Name* Displays as the page title (also known as the H1 Text) and is also output on Product Listing Pages, as well as being the primary field for search results   Also used as the Meta-Title by default Product Type Choose from these options:   Standard* Made to Order Bundle Gift Voucher Booking This status will be changed automatically when adding swatches to make this into a Made to Order product Live Choose from these options:   Live (fully enabled)* Disabled (visible only within the CMS) Archived (left visible for SEO purposes, but not purchasable) Buy Online Choose from these options:   Yes* Yes (Trade Only) No (Instore Only) [still permits purchase in the POS ] No (Hide Price) [does not allow purchase in the POS ] Product Visibility By default, all products will be visible on your website, but this setting allows you to determine visibility of the product within the POS, or across multiple websites Trade Only If enabled, the product page will only be accessible to a customer who has logged into a confirmed Trade Account Supplier This will allow the user to select a Supplier   Note: if your system is enabled for multiple suppliers, there will be a separate Suppliers tab Reference Codes Reference codes are used in Reporting and Purchase Ordering .  Field Purpose Department Code This powers the Sales by Department report Nominal Code This field typically forms part of an integration with an accounts package Product Reference The Product Reference is used as a search field, but it is also used to link similar products together, e.g. separate products that are versions of the same item Manufacturer's Product Name If populated, this will replace the Product Name on all Purchase Orders Details These add additional information to the Product.  Field Purpose Brand This adds a Brand to a product Condition Choose if a product is 'New' or 'Used' Colour Define a product's Colour Merge Tag Title The title used on linked eCommerce Products   Used in Conjunction with Product Reference   Note that this field is optional for linked Products Merge Tag The label used on linked eCommerce Products   If multiple Products have the same Product Reference, they will be linked to the eCommerce Customer if a Merge Tag Title and Merge Tag are entered   Used in Conjunction with Product Reference   Note that this field is mandatory for linked Products Warehouse Note This will output on Picking Lists Display Options These will alter how a product will display Field Purpose Overlay Graphic Use this to manually assign a Product Overlay Display Variants As This alters how Variant Options will be displayed on the Product Detail Page - choose from:   Default Buttons* Drop-down Select Menu List View (allows purchase of multiple variants simultaneously) Retail Price Label Set a Retail Price Label (this will override any Price Label set at Brand level) Special Offer Price Label Set a Special Offer  Price Label (this will override any Price Label set at Brand level) RRP Label Set an RRP  Price Label (this will override any Price Label set at Brand level) For Exports Use this to define essential information for exporting your products. Field Purpose Commodity Code Enter the Commodity Code of the product Country of Origin Choose the Country of Origin from the drop down Other Options Choose from other options available. Field Purpose Home Page Toggle to feature the product on the Home Page Category Page Toggle to feature the product on Category Pages Checkout Toggle to feature the product at the Checkout Disallow Discounts Toggle to exclude the product from all promotions   (this will not exclude the product from manual discounts or special offer prices) Exclude from Finance Baskets that include this Product will not be permitted to checkout with finance (eCommerce) Use Swatch Wizard Toggle to enable the Swatch Wizard Combine variant and swatch selection in Swatch Wizard if applicable (enables "multiswatch") Toggle to combine variants within the Swatch Wizard   This will not be available if multiple layers of Variant option are on a product, e.g. 'Size' and 'Colour'   This will not be available if any live Variant has no Customisations Show swatch panel (Applies to "Swatch Wizard" only) Toggle to enable the Swatch Panel Enable Swatch Request Popup Toggle to enable the Swatch Request Popup   ( Swatches must be enabled for the Swatch Request tool for this to function) Allow VAT Exemption Toggle to enable VAT Exemption against this Product Enable StoreFeeder Sync Enables this product for the StoreFeeder Sync (3rd party marketplaces)   Limited to Standard products only Description This tab is used to amend and edit content on the product page, e.g. descriptions, summaries and other tabs. During setup, these fields are optional, and will be left blank if not populated.  This section allows products to be edited individually; editing in bulk is done with other tools, such as the  CSV Upload  or the  Bulk Updater . Setup Field Purpose Product Summary This field allows for a simple summary of the product, with simple formatting Product Description This field controls the Product Description; formatting may be added to this using the controls at the top of the screen Custom Tab Name (multiple) If populated, this will add a new product information tab onto the product page; this field will provide the title of that tab   This will display in the same manner as a Global Tab Custom Tab Content (multiple) This will form the content of a custom tab; this is populated as per the Product Description Private Notes These notes are only visible within this tab Delivery This tab is used to setup and edit delivery options for a product. During setup, these fields are optional, and will follow defaults set up within the Postage section.  This section allows products to be edited individually; editing in bulk is done with other tools, such as the  CSV Upload  or the  Bulk Updater . Setup Field Purpose Delivery Details (in stock, optional) Text entered in this field will display to the customer on the website if the product has available free stock   If left blank, this will default to 'In Stock' Delivery Details (out of stock, optional) Text entered in this field will display to the customer on the website if the product does not have available free stock   If left blank, this will default to 'Out of Stock', or, if enabled for allowbackorder on the Inventory  tab, it will default to 'Available (allow XXXXXX days for delivery)' Postage Methods Use the tick boxes to select Postage Methods Private Notes Use the tick boxes to select excluded Postage Zones Suppliers This section is used to add Suppliers for a product. If not manually set, the default is to apply none.  This section allows products to be edited individually; editing in bulk is done with other tools, such as the CSV Upload  or the  Bulk Updater . You may use the tick boxes to select all of the Suppliers which are available for this product.  This section will only be visible if your system is enabled for  Multiple Suppliers - if it has not, the Supplier will be determined via a drop down on the Product tab Preferred Supplier is used when automatically creating Purchase Orders for this product; if Multiple Suppliers are enabled for a product, the system will default to that Supplier Media This tab is used to setup and edit media for a product. If not manually set, the default is to apply none; a 'missing image' image will be shown instead.  This section allows products to be edited individually; editing in bulk is done with other tools, such as the  CSV Upload Setup Product Images These should be uploaded via the drag and drop tool - simply drop files to upload them.  Images which have a green header will be live and visible to all customers; those with an orange header will be Variant only images, and will not be visible to customers. To view these, each image must be linked to a specific Variant on the Inventory tab, or linked to a specific Customisation . That image will be shown to the customer if they select that Variant via the option buttons or drop down selector. Images may be edited individually.  Field Purpose Image Use this to upload a replacement image Image Alt Enter text here that would describe the image; this is used by search engines     This will default to the name of the image file that you uploaded Display Yes - make the image live No - make the image a secondary image (see above) Colour Select the colour that most closely defines this image - this will then be used on Product Listing Pages when the customer uses 'filter by colour'   Please note that each colour may only be assigned to one image per product Delete this content To delete, tick this box, and then press update Lifestyle Images These should be uploaded via the drag and drop tool - simply drop files to upload them.  Lifestyle Images will be displayed on the Product Detail Page, below the product description. Field Purpose Image Use this to upload a replacement image Image Alt Enter text here that would describe the image; this is used by search engines   This will default to the name of the image file that you uploaded Delete this content To delete, tick this box, and then press update PDF Files Use this to upload a PDF; a link to that PDF will be displayed on the Product Detail Screen. Field Purpose PDF File Use this to upload a file PDF File Link Text Text entered here will be the link text shown to the customer on your website   This will default to the file name, if left blank Video You can add videos from either YouTube or Vimeo. Field Purpose Video Type Use this to determine the type of video (Youtube/Vimeo) Video ID Enter the ID of the video that you want to attached to the product   You can find the video ID from the URL:   https://www.youtube.com/watch?v= dQw4w9WgXcQ     https://vimeo.com/ 794492622   Portrait videos are not supported at this time Banners Use the tick boxes to select Banners to display on this Product Detail Page .  Categories This section is used to add Categories for a product. If not manually set, the default is to apply none.  This section allows products to be edited individually; editing in bulk is done with other tools, such as the CSV Upload   You may use the tick boxes to select all of the Categories which are applicable for this product.  Attributes This section is used to add Attributes  to a product. If not manually set, the default is to apply none.  This section allows products to be edited individually; editing in bulk is done with other tools, such as the CSV Upload   You may use the tick boxes to select all of the Attributes which are applicable for this product.  Collections This section is used to add Collections to a product. If not manually set, the default is to apply none.  This section allows products to be edited individually; editing in bulk is done with other tools, such as the CSV Upload   You may use the tick boxes to select all of the Collections which are applicable for this product.  Addons This section is used to add Addons  to Variants; it is possible for each Variant on a product to be assigned a different combination of Addons. If not manually set, the default is to apply none.  This section allows products to be edited individually; editing in bulk is done with other tools, such as the CSV Upload  or the  Bulk Updater . You may use the tick boxes to select all of the Addons which are available for each Variant. Related This section is used to select Related, Upsell and Basket Upsells for Products and Variants. If not manually set, the default is to apply none.  This section allows products to be edited individually; editing in bulk is done with other tools, such as the CSV Upload  or the  Bulk Updater . These may also be controlled through Cross-Selling Rules . You may use the tick boxes to select all of the Related, Upsell and Basket Upsell Products which are available. Related Products These are similar to a 'you may also like', and are displayed below the product description on the Product Detail Page . Upsell Products These are typically simple products, which should be single click upsells, e.g. scatter cushions or a basketball upsold to a pair of trainers. These will display near the add to basket button of the  Product Detail Page . Made to Order and Bundle products can not be upsells; due to the complexity of these products, they can not be single click adds to basket. Products with multiple variants are not recommended for Upsells - use Basket Upsells instead. Basket Upsells These are Variant to Variant upsells, and are applied to the add to basket pop up. Once an item has been added, the platform knows which Variant has been selected, which allows for dynamic upselling.  When setting these up,  A perfect use for this would be upselling a 'double' mattress protector to a customer who has bought a 'double' mattress, or 'size 10' socks to a customer who has bought 'size 10' shoes. Made to Order Upsells Made to Order and Bundle products can not be quick upsells; due to the complexity of these products, they can not be single click adds to basket. It is possible to upsell Made to Order Products (e.g. with Customisations), if the original Product is also a Made to Order item.  For example, a customer seeks to purchase a Divan in Pink Velvet; you may wish to upsell a Headboard Product in the same colour. Both items are Made to Order. If the Headboard is linked to the Divan as an upsell,  and the Divan is set to use the Swatch Wizard, then the customer will be asked to choose and configure upsells as part of the buying journey. FAQs Why isn't my Upsell showing in the Add to Basket Popup? There may be several answers for this: The upsell is a Made to Order Product The upsell is unavailable The upsell is already in the Customer's basket The upsell relates to another item in the Customer's basket, but not the one that they just added Options This section is used to setup and edit Variant Options and Swatches.  it is essential that Options have already been setup. Setup Select an Option from the drop down. This will be your Option Name, e.g. 'choose flavour' Below this, press the 'add' button to setup Variant options. Enter text into the field provided, e.g. 'Orange' or 'Lemon'. You can also select a Swatch , if they have already been setup.  As standard, you can set up three levels of Variant Options. How Options display Customisation This tab allows you to manage Customisations; these are complex options where their number and/or complexity mean that creating individual Variants for each potential combination is impractical. To manage Customisations, the product must be set as 'Made to Order' on the Product tab Potential Uses There are a wide variety of potential use cases, as well as different solutions to the problem of product setup Combinations of multiple options, e.g. 'Choose Colour', 'Choose Size', 'Choose Feet', 'Choose Drawers', 'Choose Tension', all on a single product Visual representation of options via Swatches Parent and Child options, e.g. customer chooses 'with drawers' (yes/no), with a subsequent set of options that only display if they select 'yes' Addition of personalisation, e.g. a handstitched name on the back of a football kit Pricing Customisations may be added at various price points Options with a surcharge of a fixed monetary value, e.g. +£15 to add personalisation Options with a surcharge as a percentage of the total value, e.g. +10% to have the product gold plated Options with no cost implication, e.g. the cost of the option is built into the variant Setup Customisation is applied individually to each Variant . Managing Customisations Field Purpose Option This is the Option Name, e.g. 'choose colour'   Requires the Option to be setup prior to the Customisation Top Level Option If unticked, this option will be a Child Option, and will only be selectable if its parent has been selected   This defines whether the option defaults to yes Child Option These tick boxes will only be visible if another Option has been set as a Child Option; you will then be able to link Child Options to specific Option Values Value This is the Option Value, e.g. 'pink' or 'green'   If Customisations are setup via the Swatch Assignment tool, this will default to the name of the Swatch Code This is the option code, and is used as an identifier   Defaults to blank Price + £ Additional value to be added to the Retail price of the Variant Offer + £ Additional value to be added to the Special Offer price of the Variant   This will only apply during a Special Offer period, as defined by the Variant Cost + £ Additional value to be added to the Cost price of the Variant Price + % Additional percentage to be added to the Retail price of the Variant Swatch Choose the Swatch that will display with this Option Value Variant Image Select a linked Variant Image that will display within the Swatch Preview Panel In-Store POS Only Toggles whether this particular Customisation Value is available to eCommerce Customers Favourite Determines whether this shows as a  Swatch Preview   Only applies if the Customisation has a Swatch You may also copy options from one Variant on a Product to another Variant on the same Product. Bundle This tab is used to setup and manage the contents of a Bundle. A Bundle is a composite product made up of multiple simple Variants (e.g. Variants without Customisations ). This tab will only show if the Product Type has been set to Bundle on the Product tab Setup Pricing for Bundles is more complex than for simple Variants. The total price for a Bundle will be the sum of all of the Bundle Contents plus any additional pricing set at the Bundle level. Bundle Field Purpose SKU A unique identifier for the Bundle Retail (inc VAT) A surcharge added to the total price of the Bundle Contents   Defaults to 0 Retail Offer (inc VAT) A surcharge added to the total price of the Bundle Contents (this will supersede the Retail field), if enabled by the Offer Start/Expiry     Defaults to 0 Trade (ex VAT) A surcharge added to the total price of the Bundle Contents for  Trade Customers   Defaults to 0 Trade Offer (ex VAT) A surcharge added to the total price of the Bundle Contents (this will supersede the Retail field), if enabled by the Offer Start/Expiry for  Trade Customers     Defaults to 0 RRP An absolute value for the RRP, to show on the website Postage Surcharge An additional cost which will be applied at delivery for all orders which include this product Free Shipping Determines whether this product receives free shipping   This will only apply to orders within which all items have this enabled Width (cm) Dimension of the product Depth (cm) Dimension of the product Length (cm) Dimension of the product Height (cm) Dimension of the product Volume (m3) Dimension of the product Weight (Kg) Dimension of the product Offer Start Date from which the Retail/Trade Offer price should apply   If left blank, the Retail/Trade Offer price will apply unless an expiry date has been set in the past Offer Expiry Date until which the Retail/Trade Offer price should apply   If left blank, the Retail/Trade Offer price will apply unless an start date has been set in the future Bundle Contents Within this section, it is possible to select the Bundle Contents Field Purpose Group name The name of the Group, e.g. 'Chairs' or 'Table', or 'Apples' and 'Oranges'   Bundle Components within the same group will be presented to the customer as options, e.g. to choose between three different tables Mandatory Whether this is a mandatory part of the Bundle   If set to 'no', the customer will be able to select 'Not Required' when making their purchase Qty Included How many of this SKU should be included within the Bundle   It is possible to enter the same SKU more than once, with different quantities Retail Retail price of the Bundle Component This will default to the Retail price of the selected SKU code, but may be edited Trade Trade price of the Bundle Component This will default to the Trade price of the selected SKU code, but may be edited How Bundles display Website On the website, a Bundle will display as a single product, with the Bundle Contents clearly output.  If a Bundle has options, these will be selected within in a similar manner to the Swatch Wizard . CMS When processing orders, Bundles are split out so that the Bundle Contents may be allocated an shipped individually. FAQs How do Bundles handle stock? Stock for Bundles is based on the availability of the Bundle Contents; the smallest amount of free stock available to any of its Bundle Contents.  For example, if a Bundle had 3 Bundle Contents, of which one item had only 1 unit of free stock, while the others had 5 and 10 respectively, then the Bundles availability would be 1. If the Bundle Contents are available for backorder, then the Bundle will be available even if there is no stock, although this will add a lead time.  Booking This tab is used to manage the Booking product type. To manage Bookings, this product must be set as a 'Booking' on the  Product tab Setup A booking product may be setup with multiple Variants , in which case you will need to add Variant Options .  Field Purpose Days ahead visible This sets how far in advance a customer may make a Booking Max per basket  The maximum number of this Variant permitted in a basket   Leave this to 0 for no limit   Defaults to 0 Customer note name Use this to add a requirement for a customer note; the text entered here will act as a customer prompt   If left blank, the customer will not be asked to leave a note Capacity This is set against each individual timeslot Time Slots Use these controls to set repeating time slots which are available to be booked.  It is also possible to insert specific date/time slots, which will act in addition to the default timeslots.  Inventory Tab Please be aware that there will be additional fields on the Inventory tab if you are editing a Booking product. These will have to be managed appropriately. Inventory This tab is used to manage Variants and Unique Stock Records . This contains all of the essential areas to manage Variant specific information, as well as pricing and stock.  Many of these fields are optional, and will either be left blank or set to a default during product setup. Mandatory fields and default values are marked with a *.  This section allows products to be edited individually; editing in bulk is done with other tools, such as the  CSV Upload  or the  Bulk Updater It is also possible to delete Variants from this screen. When deleting a Variant, this action will also delete all associated stock. Please note that while it is possible to change a SKU code from this screen, we strongly recommend against doing so. The SKU code is the unique identifier for your product. If this is changed, it may have wide ranging impacts on everything from Sales Orders through to Purchase Orders and Reporting.  Setup Variant Field Purpose SKU* A unique identifier for the Variant   If left blank, this will be auto populated   Max length: 80 characters Barcode A unique barcode for the Variant   If left blank, this will be auto populated Barcode Alias Accessible by pressing the + button to the right of the Barcode field   Enter multiple barcode aliases in the pop up   These barcodes can be scanned as required throughout the system MPN Manufacturer's Part umber - this is used in Purchase Orders when ordering stock from a Supplier Option (1, 2, 3)* You may set up to three Variant Options; the can be free typed, or will be a drop down menu if you have populated the Options tab   These are required if your product has multiple Variants   If a Product has multiple Variants, but the Option fields are left blank, that Variant will not be displayed Quantity This will show the current stock level of the Variant (see Stock Management below) Variant Live Sets whether this Variant  is live   It is possible to have a Product with multiple Variants where some are not live   If all Variants are set 'Variant Live' to No, then the Product will be disabled.   Defaults to Yes Allow Backorder This sets whether the Product may be sold without stock, e.g. Sales Orders will be fulfilled by a back to back Purchase Order Allow pre-order This will determine whether stock 'on the water', e.g. on a submitted Purchase Order that has not yet been received, will be displayed as available stock on your website Tier & Tiered Pricing Use this to set up tiered pricing; these permit quantity based price breaks for the Retail and Trade prices   Enter the quantity in the Tier field, and the appropriate prices   These work on an 'equal to or greater' basis, so if the Tier is set to 5, the price will apply if the customer purchases 5 or more of the item   It is possible to stack multiple Tiers Retail (inc VAT) The selling price of the Variant   Defaults to 0 Trade (ex VAT) The trade price of the Variant   Defaults to 0 Price List Pricing Use this to set up pricing for this Variant  via Price Lists :   Then enter a price for all applicable Price Lists   It is also possible to do this in bulk via the Price List controls Cost Price (ex VAT) The cost price of the Variant   Defaults to 0   May be set per Supplier enabled for this Product   From this screen, it is also possible to manually amend the Cost Price of individual Stock Records linked to this Variant RRP The RRP of the Variant , to show on the website   Defaults to 0 VAT Select the VAT status of this Variant - choose from:   Standard Reduced Zero Exempt VAT rates for Standard and Reduced are controlled via Countries Retail Offer (inc VAT) A retail offer price for the Variant  (this will supersede the Retail field), if enabled by the Offer Start/Expiry     Defaults to 0 Trade Offer (ex VAT)  A trade offer price for the Variant (this will supersede the Trade field), if enabled by the Offer Start/Expiry     Defaults to 0 Offer Start Date from which the Retail/Trade Offer price should apply   If left blank, the Retail/Trade Offer price will apply unless an expiry date has been set in the past Offer Expiry Date until which the Retail/Trade Offer price should apply   If left blank, the Retail/Trade Offer price will apply unless an start date has been set in the future Postage Surcharge An additional cost which will be applied at delivery for all orders which include this Variant Free Shipping Determines whether this Variant  receives free shipping   This will only apply to orders within which all items have this enabled Number of Cartons The number of Cartons in which this Variant  is delivered from your Supplier   This will determine the number of product labels which will be printed from the Label Printing screen, or at Goods In Width (cm) Dimension of the Variant Depth (cm) Dimension of the Variant Length (cm) Dimension of the Variant Height (cm) Dimension of the Variant Volume (m3) Dimension of the Variant Weight (Kg) Dimension of the Variant Variant image Use this to select a Variant  specific image; this will be drop down list of  images  uploaded to this Product   This may also be set via the Images CSV import Low Stock (order at) Use this to set a low stock threshold   If the stock level is below this level, a warning will be show on your website and the Variant  will appear within the Low Stock report   This will also be used to drive Replenishment Low Stock (order to) Use this to set a minimum stock level   This will be used to drive  Replenishment Lead time (days) Set the leadtime (total days) for the Variant Stock Text A label that will display on the Product Detail Page if this Variant has been selected Unique Stock Records Unique Stock Records can be created and managed from the Inventory tab. These will be displayed in a fold out section, below the main Variant  to which they are linked.  The Customisations which define the Unique Stock Record will be displayed in this section; these are only shown within the CMS and POS. You can click here for information on how to create a Unique Stock Record Field Purpose Live (WEB) If set to yes, this USR will be available for sale on the eCommerce PDP via a specific shortcut   This will also enable the USR for sale within the CMS Live (POS) If set to yes, this USR will be available for sale in the POS   This will also enable the USR for sale within the CMS Label A customer facing label for this Unique Stock Record Barcode A unique barcode for the Unique Stock Record   If left blank, this will be auto populated Retail (inc VAT) The selling price of the Unique Stock Record   Defaults to that set against the parent Variant Retail Offer (inc VAT) The trade price of the Unique Stock Record   Defaults to that set against the parent Variant Trade (ex VAT) The trade price of the Unique Stock Record   Defaults to that set against the parent Variant Trade Offer (ex VAT) The trade offer price of the Unique Stock Record   Defaults to that set against the parent Variant Cost Price (ex VAT) The cost price of the  Unique Stock Record   Defaults to that set against the parent Variant , and will be updated whenever this Unique Stock Record is ordered from a Supplier on a Purchase Order (this will not affect the cost price stored against units of stock) RRP The RRP of the Unique Stock Record , to show on the website   Defaults to that set against the parent Variant Quantity This will show the current stock level of the Unique Stock Record  (see Stock Management below) Variant Image Use this to select a Unique Stock Record  specific image; this will be drop down list of  images uploaded to this Product Stock Management It is possible to manually view adjust the stock of a Variant from the Inventory tab.  This is done by clicking on the 'Quantity' box, which will open a pop up.  Within the pop up, adjust the stock levels in the Locations that need changing. When amending stock levels manually from the Inventory tab, it is essential to enter a 'Reason for change', which will be recorded in the Stock History Report If the Quantity button is followed by a '+ X', that indicates that there is stock of linked Unique Stock Records, e.g.  Bookings If a product is set to the 'Booking' product type on the Product tab, there will be some additional fields on the Inventory tab. For more information see the Booking section.  Field Purpose Time Slots to Book This allows a customer to book multiple slots simultaneously, e.g. set this to 2 to sell a pair of tickets   Defaults to 1 Time Slot Spans to Book This controls the duration of the booking   Defaults to 1 FAQs Can I view Stock History for a Variant? Yes, there is a link from the Inventory tab to the Stock History report. Can I view Price History for a Variant? Yes, there is a link from the Inventory tab to the Price History report. Can I set up different price points for different customers? Yes, this is done on the Inventory tab of the Product , or within the Price Lists section of the CMS.  Can I view Stock on Order for a Variant? This can be viewed on the Inventory tab - if stock is on order for a Variant , a 'quantity on order' will be shown, along with a link that will open a pop up. That pop up will contain the details of the quantities ordered and the Purchase Orders on which the Variant has been ordered. Can I view Reserved Stock for a Variant? This can be viewed on the Inventory tab - if stock is reserved for a Variant , a 'quantity reserved' will be shown, along with a link that will open a pop up. That pop up will contain the details of the  reservations . How should I mark stock as damaged? You can do this by moving Units into a 'Damaged' Location in a Store.  Alternatively, you can create a Unique Stock Record from existing stock . Can a USR be set to web/eCommerce only? Yes, just use the 'Live (WEB)' field. Can a USR be set to POS only? Yes, just use the 'Live (POS)' field. Can I make a stock adjustment for a specific Variant or USR? Yes - you can amend the quantity against the Variant or USR, and this will show as a Stock Discrepancy. You must enter a reason.  The system will then attempt Stock Matching to clean up the discrepancy. Google This tab can be used to manage information sent to Google. For this tab to be visible, this Product must be linked to a Category that has been mapped to the Google category hierarchy See Integrations for more information.  Setup Various bits of information about your product will be automated for the feed. These will include elements such as images and title. Some of this information is mandatory, and some will be optional; these requirements will vary based on the product category. You will need to refer to Google's documentation for further detail.  Field Purpose Brand Use this to determine the Brand sent in the feed   Defaults to the Brand set in the CMS Product Type Use this to override the Google Category assigned to this product   May be left blank   By default, this will inherit the setting in the Product's parent Category (the Category that this is taken from will be clearly listed here as 'default') Google Promotion ID Add a Google Promotion ID here Barcode By default, this will use the barcode set against the Variant MPN By default, this will use the MPN set against the  Variant Gender Use this to set the Gender for the Variant Age Group Use this to set the Age Group for the  Variant Colour Use this to set the Colour for the Variant Size Use this to set the Size for the  Variant Custom Use this to set additional information for the Variant This tab will only show Variants - Unique Stock Records will not be sent to Google. eBay This tab can be used to manage information sent to eBay; this will enable you to create and manage listings. From this screen, you can create, update and end listings.  For this tab to be visible, this Product must be linked to a Category that has been mapped to the eBay category hierarchy eBay Integration This will require setup beyond this tab. Elements of the integration are managed within the Site Settings , and you will need to speak to Iconography to enable this function.  Your eBay integration must be authorised - this can be done via Integrations . Products may be listed with their Variants , but Unique Stock Records can not be listed on eBay.  Setup Various bits of information about your product will be automated for the feed. These will include elements such as images and title. Some of this information is mandatory, and some will be optional; these requirements will vary based on the product category. You will need to refer to eBay's documentation for further detail.  Inventory Field Purpose Status Shows the status of this product, e.g. 'listed' or 'not listed' Listing ID This will provide a link to the eBay listing (if applicable) Auto Price Use this to determine whether the price of the eBay listing will be automatically updated to match price changes in IXO Commerce Custom Name & Description Field Purpose eBay Name Use this to override the product name   If left blank, the standard product name will be used eBay Description Use this to override the product description   If left blank, the standard product description will be used Category Override Field Purpose Category Override (search) Use this field to search for a different category Category Override (drop down) Use this drop down to select your override category If left blank, this will inherit the setting in the  Product's  parent  Category  (the Category that this is taken from will be clearly listed here as 'default') Item Aspects Use these fields to add item specifics. Some of this information is mandatory, and some will be optional; these requirements will vary based on the product category. You will need to refer to eBay's documentation for further detail.  eBay Policies Whenever you create a listing you'll need to choose a set of business policies – these are the payment, postage, and return details you specify for buyers. You can make the listing creation process, and the management of any existing listings, more efficient by creating policy templates that store your preferences for each of these areas. If a policy is not selected, the first available policy will be used. Field Purpose Fulfilment Policy Choose your Fulfilment Policy Payment Policy Choose your Payment Policy Return Policy Choose your Return Policy Workflows - Products Adding a New Unique Stock Record A Unique Stock Record is a version of a Variant to which Customisations have been applied.  There are several ways in which a new Unique Stock Record will be created. A Unique Stock Record is also called a USR Automatically when an item is ordered from a Supplier Whenever a Made to Order item is ordered from a Supplier via a Purchase Order, a Unique Stock Record will be created; this occurs when the Purchase Order is submitted.  This is done so that the stock is tracked correctly. It also means that if the same combination of Customisations are selected on a Sales Order, that Sales Order Line may be allocated to that Purchase Order Line. Manually via the Inventory Tab This may also be made manually via the Inventory tab. On Made to Order Products, this may be done via the Inventory Tab. Made to Order Products For these, you can simply click on the stock button and press 'Add unique stock record (USR)'. Standard Products For Standard Products, you will need to go to the bottom of the Variant in the Inventory tab. Then simply press the 'add new' button. If this button does not display, you may need to expand the USR section using the + icon Build a New Unique Stock Record When adding a brand new Unique Stock Record, you will be prompted to select options.  If the Product is set up with Customisations, then you will choose from those available.  If the Product does not have Customisations, then you will be able to manually enter differences.  A USR added in this way will have zero units of stock, and will be disabled. You can then enable it for sale or add it to a Purchase Order as necessary.  Convert Existing Stock This is best used when marking units of stock as damaged, e.g. This can then be sold as a separate reduced price item, or left for reference purposes. How to convert existing stock When creating a new Unique Stock Record, if the parent Variant has stock, you will be given the option to Create a Unique Stock Record from existing stock. You will use the same method to select Customisations. If you do this, it will create a Unique Stock Record, and will give it a stock level equal to that which you select in the top two fields. The stock of the parent Variant will be reduced by a corresponding figure. Essential information about the Stock Record, e.g. Purchase Order, Cost Price, age, etc., will be preserved as the stock is moved to the USR. Definitions Variants A Variant is a version of a  Product , which can be managed from the Inventory tab. These will be separated by Variant Options , and those distinctions are made in pricing or stock, e.g. Size Colour Fabric Grade A Variant may be linked to multiple  Unique Stock Records . Each Variant on a product may be given: Specific pricing Specific stock Specific dimensions Specific product imagery Specific Customisations Specific Upsells Specific Addons Other features around the site also link to Variants, including Promotions , Reporting , Order Fulfilment , etc. Unique Stock Records A Unique Stock Record is a sub Variant; it is a Variant to which Customisations have been applied.  A Unique Stock Record is also known as a USR It will inherit all characteristics of the parent Variant, except that it will also show the linked Customisations. These may be used just for  Stock Management and order fulfilment, or as a way of listing specific products for sale. These are managed via the Inventory tab, and may either be created there, or when a product with Customisations is added to a Purchase Order . Unless a Unique Stock Record is marked as enabled, its selling price will not be used in the POS, eCommerce or CMS. Instead, the default price of the Variant will be used Unless a Unique Stock Record is marked as enabled, its cost price will not be used in the POS, eCommerce or CMS. Instead, the default price of the Variant will be used.  FAQs How can I add a new Unique Stock Record? A full guide is available here .