# Emails # Abandoned Basket The link to this email includes a unique Id for the Customer's basket, meaning that it will offers cross-device support. [![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/GOZimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/GOZimage.png) # Abandoned Order # After Sales Recommend 28 days after a customer has placed an order, they will be sent a recommendation for other popular Products. [![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/Uzyimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/Uzyimage.png) # Customer Note [![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/P79image.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/P79image.png) # Despatch ### Standard [![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/mxQimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/mxQimage.png) ### Dropship [![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/W4limage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/W4limage.png) # Email Wishlist [![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/sj9image.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/sj9image.png) # Gift Voucher [![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/4hoimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/4hoimage.png) # Newsletter [![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/hZqimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/hZqimage.png) # Out of Stock Recommend If a customer has requested to be emailed when a product is back in stock, and the product has remained out of stock for 28 days since that request, the following email will be generated. [![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/Jsdimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/Jsdimage.png) # Order (Confirmation) [![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/Bznimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/Bznimage.png)[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/WYVimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/WYVimage.png) # Order Cancellation [![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/guTimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/guTimage.png) # (Sales) Order Note [![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/YR3image.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/YR3image.png) # Password Reset Done This is triggered by a CMS User within the Edit Customer screen. When a password is reset there, this email is generated. [![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/NwAimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/NwAimage.png) # Password Reset Link [![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/3Ugimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/3Ugimage.png) # Purchase Order This email will also include the [Purchase Order](https://bookstack.iconography.co.uk/books/general/page/purchase-order-pdf) as an attachment. [![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/BPtimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/BPtimage.png) # Purchase Order Cancellation This email will also include the [Purchase Order PDF](https://bookstack.iconography.co.uk/books/general/page/purchase-order-pdf) as an attachment. [![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/Auwimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/Auwimage.png) # Quote [![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/Y3Timage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/Y3Timage.png)[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/sT1image.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/sT1image.png) # Ready to Collect [![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/JeHimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/JeHimage.png) # Receipt [![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/T2limage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/T2limage.png)[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/TXCimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/TXCimage.png) # Registration [![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/TN2image.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/TN2image.png) # Return Confirmation [![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/jiLimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/jiLimage.png) # Return Outstanding [![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/WA1image.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/WA1image.png) # Return Processed [![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/KGgimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/KGgimage.png) # Return Received [![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/diRimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/diRimage.png) # Return Rejected [![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/Lusimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/Lusimage.png) # Review Chaser [![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/BJtimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/BJtimage.png) # Stock Notify [![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/hURimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/hURimage.png) # Register Guest Account This is sent to Guest Customers who have placed a Sales Order, either through the website, or in the POS/CMS. [![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2026-03/scaled-1680-/jfHimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2026-03/jfHimage.png)