# Email Templates

# Summary

Use this screen to edit your automated Email Templates; these include abandoned basket notifications, Sales Order confirmations, newsletter sign ups, etc.

This section may also be used to disable individual Email Templates.

<table border="1" id="bkmrk-email-purpose-abando" style="border-collapse: collapse; width: 100%; height: 1304.61px;"><colgroup><col style="width: 50.0596%;"></col><col style="width: 50.0596%;"></col></colgroup><thead><tr style="height: 29.7969px;"><td style="height: 29.7969px;">Email</td><td style="height: 29.7969px;">Purpose</td></tr></thead><tbody><tr style="height: 46.5938px;"><td style="height: 46.5938px;">[abandonedbasket](https://bookstack.iconography.co.uk/books/email-templates/page/abandoned-basket)</td><td style="height: 46.5938px;">*This email is sent an hour after an abandoned basket has occurred*</td></tr><tr style="height: 46.5938px;"><td style="height: 46.5938px;">abandonedorder  
</td><td style="height: 46.5938px;">*This email is sent an hour after an abandoned order has occurred*</td></tr><tr style="height: 46.5938px;"><td style="height: 46.5938px;">[aftersalesrecommend](https://bookstack.iconography.co.uk/books/email-templates/page/after-sales-recommend)  
  
</td><td style="height: 46.5938px;">*This email will be sent 28 days after an order is placed* </td></tr><tr style="height: 52.1875px;"><td style="height: 52.1875px;">[customernote](https://bookstack.iconography.co.uk/books/email-templates/page/customer-note)  
  
</td><td style="height: 52.1875px;">*This is the email used when sending general notes to the customer*</td></tr><tr style="height: 52.1875px;"><td style="height: 52.1875px;">[despatch](https://bookstack.iconography.co.uk/books/email-templates/page/despatch)  
  
</td><td style="height: 52.1875px;">*This is the despatch notification email*</td></tr><tr style="height: 52.1875px;"><td style="height: 52.1875px;">[emailwishlist](https://bookstack.iconography.co.uk/books/email-templates/page/email-wishlist)  
  
</td><td style="height: 52.1875px;">*This is the email sent when a customer emails their "wish list" to a friend*</td></tr><tr style="height: 46.5938px;"><td style="height: 46.5938px;">[giftvoucher](https://bookstack.iconography.co.uk/books/email-templates/page/gift-voucher)   
  
</td><td style="height: 46.5938px;">*This is the template used for sending an e-voucher*</td></tr><tr style="height: 46.5938px;"><td style="height: 46.5938px;">[newsletter](https://bookstack.iconography.co.uk/books/email-templates/page/newsletter)  
</td><td style="height: 46.5938px;">*This acknowledges subscription to a mailing list*</td></tr><tr style="height: 46.5938px;"><td style="height: 46.5938px;">[oosrecommend](https://bookstack.iconography.co.uk/books/email-templates/page/out-of-stock-recommend)  
  
</td><td style="height: 46.5938px;">*This email is sent 28 days after a “notify me when in stock” is requested*</td></tr><tr style="height: 46.5938px;"><td style="height: 46.5938px;">[order](https://bookstack.iconography.co.uk/books/email-templates/page/order-confirmation)  
  
</td><td style="height: 46.5938px;">*This is the order confirmation*</td></tr><tr style="height: 46.5938px;"><td style="height: 46.5938px;">[ordercancellation](https://bookstack.iconography.co.uk/books/email-templates/page/order-cancellation)  
  
</td><td style="height: 46.5938px;">*This is the order cancellation request email*</td></tr><tr style="height: 46.5938px;"><td style="height: 46.5938px;">[ordernote](https://bookstack.iconography.co.uk/books/email-templates/page/sales-order-note)  
  
</td><td style="height: 46.5938px;">*This is the email used when sending order notes to the customer*</td></tr><tr style="height: 46.5938px;"><td style="height: 46.5938px;">[passwordresetdone](https://bookstack.iconography.co.uk/books/email-templates/page/password-reset-done)  
  
</td><td style="height: 46.5938px;">*This is the email sent when a password reset has occured*</td></tr><tr style="height: 46.5938px;"><td style="height: 46.5938px;">[passwordresetlink](https://bookstack.iconography.co.uk/books/email-templates/page/password-reset-link)  
  
</td><td style="height: 46.5938px;">*This is the link sent when a customer requests a password reset*</td></tr><tr style="height: 46.5938px;"><td style="height: 46.5938px;">[purchaseorder](https://bookstack.iconography.co.uk/books/email-templates/page/purchase-order)  
</td><td style="height: 46.5938px;">*This email is sent to suppliers when submitting a purchase order*</td></tr><tr style="height: 46.5938px;"><td style="height: 46.5938px;">[purchaseordercancel](https://bookstack.iconography.co.uk/books/email-templates/page/purchase-order-cancellation)  
  
</td><td style="height: 46.5938px;">*This email is sent to suppliers when cancelling a purchase order*</td></tr><tr style="height: 46.5938px;"><td style="height: 46.5938px;">[quote](https://bookstack.iconography.co.uk/books/email-templates/page/quote)  
  
</td><td style="height: 46.5938px;">*This is the quote template*</td></tr><tr style="height: 46.5938px;"><td style="height: 46.5938px;">[readytocollect](https://bookstack.iconography.co.uk/books/email-templates/page/ready-to-collect)  
  
</td><td style="height: 46.5938px;">*This is the "ready to collect" notification email*</td></tr><tr style="height: 46.5938px;"><td style="height: 46.5938px;">[receipt](https://bookstack.iconography.co.uk/books/email-templates/page/receipt)  
  
</td><td style="height: 46.5938px;">*This is the email receipt*</td></tr><tr style="height: 46.5938px;"><td style="height: 46.5938px;">[register](https://bookstack.iconography.co.uk/books/email-templates/page/registration)  
</td><td style="height: 46.5938px;">*This email acknowledges a new account registration*</td></tr><tr><td>[registerguestaccount](https://bookstack.iconography.co.uk/books/email-templates/page/register-guest-account "Register Guest Account")</td><td>*This email is sent when a guest account is created*</td></tr><tr style="height: 46.5938px;"><td style="height: 46.5938px;">[returnconfirmation](https://bookstack.iconography.co.uk/books/email-templates/page/return-confirmation)  
  
</td><td style="height: 46.5938px;">*This is the return request confirmation*</td></tr><tr style="height: 46.5938px;"><td style="height: 46.5938px;">[returnoutstanding](https://bookstack.iconography.co.uk/books/email-templates/page/return-outstanding)</td><td style="height: 46.5938px;">*This is the return received email following partial receipt of goods*</td></tr><tr style="height: 46.5938px;"><td style="height: 46.5938px;">[returnprocessed](https://bookstack.iconography.co.uk/books/email-templates/page/return-processed)  
</td><td style="height: 46.5938px;">*This is the return processed email following refund or exchange*</td></tr><tr style="height: 46.5938px;"><td style="height: 46.5938px;">[returnreceived](https://bookstack.iconography.co.uk/books/email-templates/page/return-received)  
  
</td><td style="height: 46.5938px;">*This is the return received email following full receipt of goods*</td></tr><tr style="height: 46.5938px;"><td style="height: 46.5938px;">[returnrejected](https://bookstack.iconography.co.uk/books/email-templates/page/return-rejected)  
  
</td><td style="height: 46.5938px;">*This is the return rejected email following rejection of request*</td></tr><tr style="height: 46.5938px;"><td style="height: 46.5938px;">[reviewchaser](https://bookstack.iconography.co.uk/books/email-templates/page/review-chaser)  
</td><td style="height: 46.5938px;">*This email is sent 28 days after purchase prompting them to review the product*</td></tr><tr style="height: 46.5938px;"><td style="height: 46.5938px;">[stocknotify](https://bookstack.iconography.co.uk/books/email-templates/page/stock-notify)</td><td style="height: 46.5938px;">*This email is sent to the customer when an item is back in stock*</td></tr><tr><td>ticket</td><td>*This is the template used for sending an e-ticket*</td></tr></tbody></table>

# Emails



# Abandoned Basket

The link to this email includes a unique Id for the Customer's basket, meaning that it will offers cross-device support.

[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/GOZimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/GOZimage.png)

# Abandoned Order



# After Sales Recommend

28 days after a customer has placed an order, they will be sent a recommendation for other popular Products.

[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/Uzyimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/Uzyimage.png)

# Customer Note

[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/P79image.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/P79image.png)

# Despatch

### Standard

[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/mxQimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/mxQimage.png)

### Dropship

[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/W4limage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/W4limage.png)

# Email Wishlist

[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/sj9image.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/sj9image.png)

# Gift Voucher

[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/4hoimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/4hoimage.png)

# Newsletter

[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/hZqimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/hZqimage.png)

# Out of Stock Recommend

If a customer has requested to be emailed when a product is back in stock, and the product has remained out of stock for 28 days since that request, the following email will be generated.

[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/Jsdimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/Jsdimage.png)

# Order (Confirmation)

[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/Bznimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/Bznimage.png)[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/WYVimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/WYVimage.png)

# Order Cancellation

[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/guTimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/guTimage.png)

# (Sales) Order Note

[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/YR3image.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/YR3image.png)

# Password Reset Done

This is triggered by a CMS User within the Edit Customer screen. When a password is reset there, this email is generated.

[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/NwAimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/NwAimage.png)

# Password Reset Link

[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/3Ugimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/3Ugimage.png)

# Purchase Order

This email will also include the [Purchase Order](https://bookstack.iconography.co.uk/books/general/page/purchase-order-pdf) as an attachment.

[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/BPtimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/BPtimage.png)

# Purchase Order Cancellation

This email will also include the [Purchase Order PDF](https://bookstack.iconography.co.uk/books/general/page/purchase-order-pdf) as an attachment.

[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/Auwimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/Auwimage.png)

# Quote

[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/Y3Timage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/Y3Timage.png)[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/sT1image.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/sT1image.png)

# Ready to Collect

[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/JeHimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/JeHimage.png)

# Receipt

[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/T2limage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/T2limage.png)[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/TXCimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/TXCimage.png)

# Registration

[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/TN2image.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/TN2image.png)

# Return Confirmation

[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/jiLimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/jiLimage.png)

# Return Outstanding

[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/WA1image.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/WA1image.png)

# Return Processed

[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/KGgimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/KGgimage.png)

# Return Received

[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/diRimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/diRimage.png)

# Return Rejected

[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/Lusimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/Lusimage.png)

# Review Chaser

[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/BJtimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/BJtimage.png)

# Stock Notify

[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/scaled-1680-/hURimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/hURimage.png)

# Register Guest Account

This is sent to Guest Customers who have placed a Sales Order, either through the website, or in the POS/CMS.

[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2026-03/scaled-1680-/jfHimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2026-03/jfHimage.png)