Scanning a product will add a new line if one doesn't exist, or change the quantity of a line if that product is already part of the Sales Order
To add the same product on a new line, you will need to manually add it to the order via the 'add/order' button
### Adding a ProductAdding a product manually (by clicking the button in the POS screen) will always add a new sales order line, even if that line already exists on the Sales Order.
1\. Choose the category you wish to search in.  2\. Choose the sub-category you wish to search in.  3\. You may wish to search within further sub-categories, or you can simply add click "ADD" on a product within the chosen category.  4\. From here you will be able to select the from the available variants, as well as any Unique Stock Records (USR) that are currently available from stock.  5\. Selecting a variant will allow you to proceed to choose from the available options.  6\. The final step will be to add any custom options. If no custom options are required, click "add".  7\. The product has now been successfully added to the order.  Product availability is detailed within the EPoS. For a full explanation of this terminology, please click [here](https://bookstack.iconography.co.uk/books/general/page/stock-terminology "Terminology - Stock"). [](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-05/image.png) # Adding Add Ons to a Sales Order in the EPoS If a product has addons assigned to it within the CMS, these can be selected as part of the ordering process within the EPOS. 1\. Click "ADD" on the appropriate product when in an order in the EPoS.  2\. If there are multiple variants available you will see a popup where you can select the appropriate variant.  3\. If the product has addons set up, these will be listed as the next step in the popup.  Tip: If ordering a standard product, addons are chosen in the next step. If ordering a made to order product, the addon will be one of the final steps after selecting made to order options. 4\. Clicking the drop-down arrow will present all available addons, as they have been set up in the CMS.  5\. After selecting the appropriate addon, you will be presented with the addon description, as set up in the CMS. Click "Continue" to add the product and addon to the order.  6\. Both the product and addon have now been added to the order.  7\. The addon can be amended by using this button. [](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-10/llTimage.png) # Adding Upsells to a Sales Order in the EPoS [](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-05/m9Nimage.png) # Adding a Discount to a Sales Order in the EPoS 1\. Once a product has been added to an order, a discount can be added by clicking "Apply Discount".  2\. There are two discount options available; promo code (if there is one available from your promotions) and custom discount.  3\. If adding a custom discount, a reason must be entered. You can choose from Staff Discount, Goodwill, Damaged or Other.  4\. You can also select if you would like to apply the discount from the overall goods total, or from a specific product on the order. In this instance, we're going to apply a discount to the whole order.  5\. The next step is to choose the method of discount. You can discount be a specific amount, by a percentage or set to a specific price.  6\. Once you have selected the method of discount, you will need to enter the amount you wish to discount by, or the specific price you would like to set the product to. As we are discounting by a percentage in this example, I'm going to type "10" to apply a 10% discount.  7\. To apply the discount, an authorisation (Auth) pin will be required.Note: this will not be required if the total amount discounted (including promotions) is less than the percentage defined in Site Settings under 'Maximum discount without authorisation limit per order (percentage)'
 8\. If the Auth PIN was correct, the discount will be applied and you will receive a "Success" message.  # Adding Delivery to a Sales Order in the EPoS 1\. Delivery can be added to an order by clicking "Add Delivery".  2\. From here you can select the appropriate delivery method. All available delivery methods (Postage Types) will be displayed.  3\. If the customer is not walking away with the product(s), and the product does not need to be ordered in, you can book the delivery.  4\. Clicking "Book Delivery" will open up a scheduler popup. In here you can select the appropriate products that you wish to book the delivery for, as well as the date, lorry and timeslot.For more detail, there is a separate page for [Scheduling a Sales Order](https://bookstack.iconography.co.uk/books/scheduling/page/how-to-schedule-a-sales-orderstock-transfer)
 5\. You can manually enter a delivery cost.  6\. However, you can also choose to "Auto-Recalculate" delivery, which will automatically calculate the delivery cost, depending on the delivery address and delivery method (postage type) chosen.  7\. You may wish to enter delivery instructions. For example, there may be tricky access which the delivery drivers need to know about.  8\. Once you're happy that the delivery information has been entered correctly, hit "Update".  9\. Delivery has now been applied to the order.  # Adding a Payment to a Sales Order in the EPoS # Removing VAT from a Sales Order Line in the POS Click or tap on the line that you wish to edit, then choose to Remove VAT. [](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-09/dkQimage.png) It will be possible to add a [VAT Exemption Form](https://bookstack.iconography.co.uk/books/general/page/vat-exemption-form) further down the page.VAT Exemption reasons may be edited in [Site Settings](https://bookstack.iconography.co.uk/books/site-settings "Site Settings")