Summary
Use this section to create, edit and manage FAQs. These Frequently Asked Questions will be output on your website at www.yourdomain.co.uk/faqs.
You can insert additional content to this page via the Modular Blocks; just look for the relevant page under the Content section of your CMS
Key to icons
= is live
= is disabled
= edit
= delete
Setup
Categories
You can set up as many FAQ Categories as you wish; these will be used to streamline the customer journey.
| Field | Purpose |
| Category Name | This will be displayed to the customer |
| Live | Toggle between yes and no |
Rules
It is possible to attach rules to FAQs. These will then output against individual Products that meet those criteria.
They will be output below Product level FAQs, and in the sequence of the FAQs, which may be altered via drag and drop
How Assignment Rules Work
The user sets up several rules, by which the website can check whether any product qualifies for FAQs.
Through this method, when products become eligible, those FAQswill apply immediately.
When a product ceases to be eligible, those FAQs will immediately be removed.
Rules are linked to an FAQ group, and not to individual FAQs
Simply select the criteria that you wish to apply to your Rule.
Assignment Rules work on an AND basis. That means that in order for a rule to be applied, all criteria must be met.
E.g. Products in the 'Sofa' category that also have the 'Leather' attribute
Once added, this will be automatically active, and all live Products will display the relevant selections.
Questions
You can add as many questions as you like within a Category.
| Field | Purpose |
| Question | Enter a question |
| Answer | Enter the answer |
| Live | Toggle between yes/no |