# Sales Order Management



# VAT Exemption Form

Use this dialogue box to add a VAT Exemption Form to a Sales Order. It may be added from the [POS](https://bookstack.iconography.co.uk/books/epos/page/removing-vat-from-a-sales-order-line-in-the-pos) or from the [Sales Order](https://bookstack.iconography.co.uk/books/sales-orders/page/quick-access-buttons "Quick Access Buttons") screen in the CMS.

<p class="callout info">VAT Exemption reasons may be edited in [Site Settings](https://bookstack.iconography.co.uk/books/site-settings "Site Settings")</p>

When adding a customer signature, this may be drawn with a mouse, or on a touch screen device.

The form will be added as an attachment on a note against the order.

[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-09/scaled-1680-/uKVimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-09/uKVimage.png)

# Refund to Voucher

When processing a refund, it is possible to process a refund as a Voucher.

If done, this will automatically create a voucher linked to that Customer's email address.

<p class="callout info">This can be done via the CMS or via the POS</p>