# Summary Use this page to view and manage Gift Vouchers. Gift Vouchers can be used as a payment method by eCommerce Customers, or in the POS. All Vouchers are omnichannel vouchers, meaning that they can be used in-store or online. When a customer purchases a gift voucher for the online store, a new voucher will be added to this list. You can also add new ones here manually. The system will automatically generate a unique code for the gift voucher, or you can create one yourself.

It is not possible to change a Gift Voucher Code once it has been set

### Search for a Voucher You can search by an email address, voucher code or Customer name.

To view used or expired Vouchers, ensure that you tick the relevant boxes

### Add a Voucher Use the [![add.gif](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/add.gif)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/add.gif) control to add a Gift Voucher. A Voucher added in this way will not be linked to a payment. To take payment for a Gift Voucher, please add one to a Sales Order via the CMS or the POS. ### Edit a Voucher

This should be used to amend a Customer's details, or to enable an expired Gift Voucher

FieldPurpose
Gift Voucher Code*The Gift Voucher Code is entered at checkout, or in the POS, to validate it as a form of payment* *This may be manually entered at the POS, or in the CMS when adding a Gift Voucher, but can not be edited once the Voucher exists*
Customer's Email Address*The email address associated with this Gift Voucher*
Message*Add a message to the Gift Voucher* *This is included in the email sent to the Customer*

*The Gift Voucher email may be resent from this screen*

Voucher Balance (£)*This shows the current Gift Voucher balance*
Delivery Date*When creating a new Gift Voucher, this is the date that it will be sent to the recipient via email* *For existing Vouchers, this shows the date that it was first delivered by email, and can not be edited*
Expiry Date*This will be 12 months after the Delivery Date*
### Resend Gift Voucher From the Gift Voucher Detail screen, it is possible to resend the Voucher Email; this will resend the voucher details to the email address specified on this screen.