Payment Reports

These reports cover payments types, amounts, refunds and discounts.

FAQs
Payment Summary
Payment by Date
Transactions
Refunds
Discounts
Exports by Country
Till Discrepancies

FAQs

Payment Reporting

How is Payment Reporting different to Sales Reporting?

These reports rely on 'payment date' and 'payment values.' While the total value of a Sales Order is recorded at the date and time the order is placed, payments function differently. Payments are logged individually as they occur, often with varying amounts, since multiple payments can be made for a single order. This approach ensures the reports reflect actual money coming into the business, including partial payments and adjustments. Additionally, refunds are also recorded in the reports, providing a clear view of both incoming revenue and money returned to customers.

'Payment Date' for pending payment (e.g. finance orders) will be taken as the date that the payment was completed

Real Time Data

Are the reports up to date?

All reports show a snapshot of data at the instant that they were generated. As such, they are always up to date.

The value of a Sales Order has changed; how will this be reflected in the reporting?

With the exception of Sales by User, all revenue reporting is done based on the Sales Order date. That means that a Sales Order that has a date of the 1st of October will always report its revenue as the 1st of October, even if new lines are added on the 1st November.

The Salesperson on a Sales Order has changed; how will this be reflected in the reporting?

This will immediately update and change all reports. This will adjust how reports are filtered, and will also have a direct impact on the Sales by User report.

The Store on a Sales Order has changed; how will this be reflected in the reporting?

This will immediately update and change all reports. This will adjust how reports are filtered, and will also have a direct impact on the Sales by Channel report.

General

Are Reports sortable?

All reports are sortable - simply click on the headers.

Can a report be exported?

All reports are exportable as a CSV.

Why are some results 'N/A' or simply blank?

This will be due to missing information, e.g. products that are sold which have not been assigned to a Department, or to a Brand with a blank entry in the name.

Payment Summary

This report will show a breakdown of company-wide payments within a given period. This will include a summary of:

Total payments by transactions type
Total value of cancellations/returns
Summary of payments per user
VAT breakdown of payments made
Summary of payments made, by payment type

'Payment Date' for pending payment (e.g. finance orders) will be taken as the date that the payment was completed

Filters

This report may be filtered by:

Date Range
Source
Device
Store
Store User

Key to icons

= download report

FAQs

FAQs for Payment Reports may be viewed here.

Payment by Date

This report will show a breakdown of company-wide payments within a given period. This information will be broken down by date.

Clicking on a date will open the Transaction Report, filtered to that date.

'Payment Date' for pending payment (e.g. finance orders) will be taken as the date that the payment was completed

Filters

This report may be filtered by:

Date Range
Source
Device
Store
Store User

Key to icons

= download report

FAQs

FAQs for Payment Reports may be viewed here.

Transactions

This report will show a breakdown of company-wide payments within a given period. This will include the detail of all payments logged within the specified date ranges.

Each payment (or refund) will be listed individually.

'Payment Date' for pending payment (e.g. finance orders) will be taken as the date that the payment was completed

Filters

This report may be filtered by:

Payment Reference
Source
Device
Store
Store User
Payment Method
Date Range

Key to icons

= download report

FAQs

FAQs for Payment Reports may be viewed here.

Refunds

This report will show a breakdown of company-wide refunds within a given period. It will also list the item(s) returned/cancelled, as well as a return reason, if one has been logged.

'Time Elapsed' records how much time has passed between the item being added to an order, and it being cancelled/returned.

'Payment Date' for pending payment (e.g. finance orders) will be taken as the date that the payment was completed

Filters

This report may be filtered by:

Payment Reference
Source
Device
Store
Store User
Payment Method
Date Range

Key to icons

= download report

FAQs

FAQs for Payment Reports may be viewed here.

Discounts

This report will show a breakdown of company-wide discounts within a given period. Each discount will be listed individually, showing promotion code/discount reasons as appropriate.

To view the performance of individual campaigns, please view the Promotion Usage report.

Filters

This report may be filtered by:

Payment Reference
Source
Store
Store User
Date Range
Refund Reason

Key to icons

= download report

FAQs

FAQs for Payment Reports may be viewed here.

Exports by Country

This report will provide a summary of items delivered to any specific country, along with a breakdown of VATable elements, e.g. goods and shipping.

Filters

This report may be filtered by:

Country
Date Range

Key to icons

= download report

FAQs

FAQs for Payment Reports may be viewed here.

Till Discrepancies

This report will show any discrepancies which occur during the Cashing Up process.

An entry is recorded against each Store for each date that they fulfil the process.

This is then viewable retrospectively over any time period.

Automated payment types (e.g. from integrated payment methods) will not be displayed here, as they are automatically balanced.