# Refunds

This report will show a breakdown of company-wide refunds within a given period. It will also list the item(s) returned/cancelled, as well as a return reason, if one has been logged.

'Time Elapsed' records how much time has passed between the item being added to an order, and it being cancelled/returned.

<p class="callout info">'Payment Date' for pending payment (e.g. finance orders) will be taken as the date that the payment was completed</p>

[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2024-11/scaled-1680-/V3Bimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2024-11/V3Bimage.png)

#### Filters

This report may be filtered by:

- Payment Reference
- Source
- Device
- Store
- Store User
- Payment Method
- Date Range

#### Key to icons

![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2024-11/scaled-1680-/f0Bimage.png) = download report

### FAQs

FAQs for Payment Reports may be viewed [here](https://bookstack.iconography.co.uk/books/payment-reports/page/faqs "FAQs").