Postage
This is used to setup automated shipping prices
Summary
From here, you can set up your postage rules. These are used to calculate postage charges within your eCommerce checkout, as well as when building telephone orders in the CMS, or in store orders via the POS.
Key to icons
= setup a postage zone/type
= delete a postage type
Postage Zones
These are the areas to which you deliver; each Postage Type may be enabled for each individual zone at a different price, or disabled entirely for a single zone.
Each Zone may be enabled for Countries, Counties and/or Post Codes.
More information available here.
Postage Types
These are the individual Postage Types assigned to products. These control elements such as delivery time, pick a day, etc.
These are viewed under the second tab. There is also a control here to add a new Postage Type.
There is more information on Postage Types available here.
FAQs
Why can't I delete a postage type?
Postage Types can not be deleted if they are 'default methods'.
In addition, 'Collect' and 'Email' can never be deleted.
How do I add more Postage Zones
This isn't something that can be done from within the CMS; please contact Iconography via the Support Portal.
The wrong postage cost is showing
Please ensure that you have not entered the same post code in multiple Postage Zones. If you have, the first Postage Zone will be used, e.g. if TA19 is in Zones 3 and 5, the postage rules for Zone 3 will be used.
Postage Types
These are the individual Postage Types assigned to products. These control elements such as delivery time, pick a day, etc.
From here, you may configure the setup of the Postage Type, as well as the Postage Prices.
Setup
| Field | Purpose |
| Code |
Enter a unique code for your Postage Type
This will be customer facing |
| Name |
Enter a name for your Postage Type
This will be customer facing |
| Summary |
Enter a summary for your Postage Type
This will be customer facing in the checkout |
| Method |
Select from the following list:
This controls how Postage Prices may be configured |
| Default Method |
Select from the following list:
If set to 'yes', this Postage Type will be automatically added to all new Products by default |
| Estimated Days |
Use this to display an estimated delivery time to the customer
e.g. for next day delivery, this should be set from '1' to '1'
e.g. for delivery that takes 7-10 days, this should be set from '7' to '10'
This is in addition to any Lead Time against the Product sold
This will be customer facing as an 'estimated delivery date' |
| Cut-of Time |
This is the cut off time for delivery
e.g. for next day delivery on orders placed before 2pm, set this to 14:00 |
| Allow "Named day" Delivery |
This will allow the customer to select Named Day delivery at checkout, and choose a date
The date range available to the customer will be based on the figures entered in Estimated Days (see above)
e.g. for a 4 week delivery window, with the earliest delivery being within 2 days, enter '2' to '30' in Estimated Days
The dates shown to the customer will also be restricted based on the Delivery Days (see below) |
| Auto-Allocate Delivery Dates |
If set to yes, this will automatically add expected delivery dates to Sales Orders
These would then be used to prioritise orders on the Packing screen, as well as when Scheduling a Sales Order for delivery |
| Available for Lorry Loader |
If set to yes, this will enable the Postage Type for Scheduling
If a Sales Order is linked to a Postage Type that is not enabled for this, that Sales Order will not appear in the list for Scheduling |
| Despatch Days |
Select the days of the week where you will despatch Sales Orders linked to this Postage Types
This will affect estimated delivery days, as well as the dates available for Pick a Day |
| Delivery Days |
Select the days of the week on which Sales Orders link to this Postage Type may be delivered
This will affect estimated delivery days, as well as the dates available for Pick a Day |
Postage Zones
A Postage Zone is a limited geographical area to which you will apply delivery rules.
These are the areas to which you deliver; each Postage Type may be enabled for each individual zone at a different price, or disabled entirely for a single zone.
Each Zone may be enabled for Countries, Counties and/or Post Codes.
Setup
For each Country, a primary Postage Zone must be set up. By default, the United Kingdom is set to Zone 1, but this can be managed within the Countries screen. This default Postage Zone will provide a catch all for all addresses within that Country, unless they have been specifically added to another zone.
Zone Details
| Field | Purpose |
| Display Name | This is used solely within the CMS as a label for this Postage Zone |
| Included Countries | This is a label only - to edit this content, you will have to use the Countries section of the CMS |
| Included Counties |
This will autofill a list of Counties available to the Countries assigned to this Postage Zone
Expand the list and use the checkbox to select the assigned Counties
If left unchecked, all Counties will be included within this zone, unless specifically enabled for another zone (see below for example) |
| Included UK Postcodes |
Enter postcodes as a comma separated list in either/both the following formats:
If left blank, all postcodes will be included within this zone, unless specifically enabled for another zone (see below for example) |
Shipping Prices
This screen is used to amend individual shipping costs for each Postage Type.
Key to icons
= is live
= is disabled
= edit prices
Postage Types with no costs setup for a zone are disabled for that zone, and will not be selectable via the eCommerce checkout (although they will still be available for manual orders within the CMS and POS).
Click here for more details.
Postage Zone Example
| Postage Zone | Details |
| Zone 1 - United Kingdom | All post codes and countries in the United Kingdom that are not explicitly mentioned in another Postage Zone. |
| Zone 2 - Local Delivery | Postcode - TA19 |
| Zone 3 - Channel Islands | Postcodes - GY & JE |
| Zone 4 - Somerset | County - Somerset |
In this example, a delivery to Liverpool (post code L1 9PA) would fall under Zone 1, but a delivery to Jersey (postcode JE1 8AS) would fall under Zone3. All deliveries to TA19 fall under Zone 2, unless the address is in the county of Somerset, in which case Zone 4 would be used.
The order of priority is as follows:
Country -> Postcode -> County
Incompatible Postage
Incompatible postage occurs when a customer purchases multiple items that do not share the same postage type. In this situation, IXO Commerce will calculate the order based on the setting defined in Site Settings for 'multiple postage calculation.'
Postage Prices
To set up postage prices, begin by selecting a postage zone. Each zone can have its own pricing, and each Postage Type, such as standard or express, must be configured separately. Within a zone, you can create tiered pricing so that delivery costs adjust depending on the size of the order.
Setup
Tiering is based on the method chosen for the Postage Type, which may be by weight, by number of items, or by order value. The setup works the same way for all methods.
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Enter the bracket size (e.g. orders up to £499.99)
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Set the delivery charge (e.g. £30)
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Add another bracket (e.g. orders up to £999.99 for £50)
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Continue until all ranges are covered
It is possible to enter different Postage Prices for the same bracket for Trade and Retail customers.