# Reviews

# Summary

Use this section to manage your Reviews.

Customers are able to leave reviews on [Product Detail Pages](https://bookstack.iconography.co.uk/books/product-detail-page "Product Detail Page"), and they will also be prompted to do so after they complete a purchase in a [review chaser](https://bookstack.iconography.co.uk/books/email-templates/page/review-chaser "Review Chaser").

By default, new Reviews will be disabled and flagged as Awaiting Action. These must be approved before they are published.

#### Key to Icons

![Live](https://ixo.iconography.co.uk/images/cms/icons/live.gif) = is live

![Not Live](https://ixo.iconography.co.uk/images/cms/icons/notlive.gif) = is disabled

![Edit](https://ixo.iconography.co.uk/images/cms/icons/edit.gif) = edit

[![delete.gif](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/delete.gif)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-12/delete.gif) = delete

### Editing a Review

<p class="callout info">To publish a review, you must approve the entry.</p>

<table border="1" id="bkmrk-field-purpose-name-t" style="border-collapse: collapse; width: 100%; height: 369.636px;"><colgroup><col style="width: 49.881%;"></col><col style="width: 49.881%;"></col></colgroup><thead><tr style="height: 29.8785px;"><td style="height: 29.8785px;">Field</td><td style="height: 29.8785px;">Purpose</td></tr></thead><tbody><tr style="height: 29.8785px;"><td style="height: 29.8785px;">Name</td><td style="height: 29.8785px;">*The name of the reviewer*</td></tr><tr style="height: 29.8785px;"><td style="height: 29.8785px;">Email</td><td style="height: 29.8785px;">*The email address of the reviewer*</td></tr><tr style="height: 63.4549px;"><td style="height: 63.4549px;">Stars</td><td style="height: 63.4549px;">*The star rating given by the reviewer*

*This can not be edited*

</td></tr><tr style="height: 29.8785px;"><td style="height: 29.8785px;">Review</td><td style="height: 29.8785px;">*The text of the review*</td></tr><tr style="height: 63.4549px;"><td style="height: 63.4549px;">Response</td><td style="height: 63.4549px;">*Use this to add a response to the review*

*This will be visible on the Product Detail Page*

</td></tr><tr style="height: 29.8785px;"><td style="height: 29.8785px;">Publish Date</td><td style="height: 29.8785px;">*The date the review was left*</td></tr><tr style="height: 63.4549px;"><td style="height: 63.4549px;">Approve Entry</td><td style="height: 63.4549px;">*Toggle to 'yes' to publish the entry*

<p class="callout info">*Must be set to 'yes' to be visible*</p>

</td></tr><tr style="height: 29.8785px;"><td style="height: 29.8785px;">Staff Review</td><td style="height: 29.8785px;">*Use this to show that the review was left by a member of staff*

</td></tr></tbody></table>

### FAQs

#### What if I am using a third party review service like Trustpilot or Feefo?

If you are using a third party review service, please notify Iconography and ensure that your [review chaser](https://bookstack.iconography.co.uk/books/email-templates/page/review-chaser "Review Chaser") is disabled.