FAQs

How can I find the profit margin on a Sales Order? 
 Look in the Order Details section of the Sales Order screen. 
 How can I add a payment to my Sales Order? 
 Use the Process Payments section of the Sales Order screen. 
 Can I edit the quantity on a Sales Order Line? 
 Yes, but only on the date that line was added to the Sales Order; this is an important restriction to prevent reporting errors. 
 To change the quantity, either Cancel the line, or add a new one for the same item.  
 Why can I remove the VAT on a Sales Order Line? 
 This is intended for use with Products that are not typically VAT exempt, but where a user may wish to remove the VAT on behalf of the customer.  
 Typically, this would be for mobility products, such as riser/recliner chairs, for customers with a disability.  
 Use the Order Products section to remove VAT from a Sales Order Line. 
 See also VAT Exemption Forms. 
 What does 'Stock allocation to resolve' mean? 
 This indicates that a Sales Order Line has been overallocated. See Stock Allocation for more information.