Order Status

The Order Status is set automatically based on a variety of things within the Sales Order. 
 These can be used to filter the list of Sales Orders. 
 A List of Statuses 
 These statuses have an impact on the function of the system. For example, it may be impossible to Pack or Despatch a Sales Order which is Payment Pending, or process a return for an Abandoned Sales Order. 
 
 
 
 Status 
 Purpose 
 
 
 
 
 
 Draft 
 
 This implies that an order is still being created or edited and is not yet active. 
 
 
 
 Payment Pending 
 
 This flags an outstanding balance on an order. 
 
 
 Unallocated 
 
 This flags that no stock has yet been allocated  to the Sales Order 
   
 Unallocated orders may be auto-allocated, and will appear on the Required Orders screen 
 
 
 
 On Order 
 This will be set if at least on line on the Sales Order is allocated to an active Purchase Order 
 
 
 On Transfer 
 This will be set if at least on line on the Sales Order is allocated to an active Stock Transfer 
 
 
 Awaiting Packing 
 Set if all items are allocated to Stock Locations with free stock, which are also enabled for fulfilment 
 
 
 Awaiting Despatch 
 Set if all items are marked as Packed 
 
 
 Awaiting Collection 
 Set if all items are marked as Packed and the delivery type is 'Collect' 
 
 
 Partially Despatched 
 Set if at least one order line has been marked as Despatched 
 
 
 Partially Collected 
 Set if at least one order line has been marked as Collected 
 
 
 Completed 
 
 Set if all order lines have been marked as Despatched/Collected, and there is no outstanding payment 
   
 May be overridden by Awaiting Action 
 
 
 
 Awaiting Action 
 
 This will be set if there is a problem with the Sale Order 
   
 Some potential reasons include (but are not limited to): 
   
 
 Manual interaction 
 Outstanding balance after delivery 
 Integration problems 
 
 It may be set and must be cleared  manually 
 
 
 
 Refund Pending 
 
 Set if a refund needs to be paid to the customer 
 
 
 
 Returned 
 Set if all line items have been Returned 
 
 
 Partially Returned 
 Set if at least one line item has been Returned 
 
 
 Cancelled 
 
 Set if all lines have been Cancelled prior to delivery 
   
 Alternatively, set if an eCommerce customer clicks 'pay', and then actively choose to cancel within the payment gateway; in this instance, a cancelled payment will be logged against the Sales Order 
 
 
 
 Abandoned 
 
 An Abandoned Sales Order is created when the eCommerce customer clicks 'pay', but fails to complete payment within the payment gateway 
 
 
 
 Quote 
 Created by a User within IXO Commerce, typically within the POS 
 
 
 
 Occasionally it may be possible for a Sales Order to fall into multiple statuses (e.g. one order line is On Order and another is On Transfer); because each Sales Order can only have a single status, IXO Commerce will prioritise the most important.