# Process Order Lines [![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-08/scaled-1680-/e3iimage.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-08/e3iimage.png) This section is used to manage Sales Order Lines. Actions taken here will affect the [Order Status](https://bookstack.iconography.co.uk/books/sales-orders/page/order-status "Order Status"). ### Actions
FieldPurpose
Cancel*Tick this to cancel the Sales Order Line; you will then be prompted or additional information* - *Quantity to return*

*If you partially cancel a line, this will split the line into two*

*This will only be possible prior to the item being delivered*

*Cancelling all or part of a line will also remove all associated discounts applied at line level; sales order level discounts will not be deleted*

Transfer*Initiate a Transfer* *This will allow you to initiate a Transfer from the allocated Store and Location to one of your choosing*

*This will only display if the allocated Store has 'Enable for web sales fulfilment?' set to 'no'*

Order*Create a back to back Purchase Order for this Sales Order line* *Ticking this will create a new Purchase Order Line, either as part of an existing Purchase Order, or as a new Purchase Order, depending on whether you have set the [Supplier](https://bookstack.iconography.co.uk/books/suppliers "Suppliers") to 'collate purchase orders'*

*This will only display if the Product is linked to a Supplier enabled for Purchase Orders*

Dropship*Create a drop ship Purchase Order for this Sales Order line* *Ticking this will create a new Purchase Order for delivery to the Customer's delivery address*

*This will only display if the Product is linked to a Supplier enabled for Dropship AND the Sales Order has [Delivery](https://bookstack.iconography.co.uk/books/sales-orders/page/apply-delivery "Apply Delivery") applied*

Packed*Tick this to pack the Sales Order Line* *You will be prompted to confirm the quantity to pack*
Despatch*Tick this to despatch the Sales Order Line* *You will be prompted to confirm the quantity to despatch; this will default to the number of items which have been packed* *If you partially despatch a line, this will split the line into two*
Return*Tick this to return the Sales Order Line; you will then be prompted or additional information* - *Quantity to return* - *Return reason* - *Location (to which the items should be returned; this will default to the default return location for the Store from which you are currently working)* - *Flag if an exchange is required* - *Create a [Supplier Return](https://bookstack.iconography.co.uk/books/supplier-returns "Supplier Returns")*

*This will only be possible after the item has been delivered*

*If you partially return a line, this will split the line into two*

Delivery Date*This will show the requested delivery date, if there is one* *This will be overwritten by the actual delivery date for the Sales Order Line once it is marked as despatched*
Expected Goods In Date*This will show below the requested delivery date* *This will only show if the Sales Order Line is allocated to a Purchase Order*
Tracking*Use this to record line specific tracking information* *This will be sent to the customer*

*For order level tracking information, use the [Delivery Management](https://bookstack.iconography.co.uk/books/sales-orders/page/delivery-management "Delivery Management") section*