Process Order Lines

This section is used to manage Sales Order Lines. Actions taken here will affect the Order Status . 
 Actions 
 
 
 
 Field 
 Purpose 
 
 
 
 
 Cancel 
 
 Tick this to cancel the Sales Order Line; you will then be prompted or additional information 
   
 
 Quantity to return 
 
 If you partially cancel a line, this will split the line into two 
   
 This will only be possible prior to the item being delivered 
   
 Cancelling all or part of a line will also remove all associated discounts applied at line level; sales order level discounts will not be deleted 
 
 
 
 Transfer 
 
 Initiate a Transfer 
   
 This will allow you to initiate a Transfer from the allocated Store and Location to one of your choosing 
   
 This will only display if the allocated Store has 'Enable for web sales fulfilment?' set to 'no' 
 
 
 
 Order 
 
 Create a back to back Purchase Order for this Sales Order line 
   
 Ticking this will create a new Purchase Order Line, either as part of an existing Purchase Order, or as a new Purchase Order, depending on whether you have set the Supplier to 'collate purchase orders' 
   
 This will only display if the Product is linked to a Supplier enabled for Purchase Orders 
 
 
 
 Dropship 
 
 Create a drop ship Purchase Order for this Sales Order line 
   
 Ticking this will create a new Purchase Order for delivery to the Customer's delivery address 
   
 This will only display if the Product is linked to a Supplier enabled for Dropship AND the Sales Order has Delivery applied  
 
 
 
 Packed 
 
 Tick this to pack the Sales Order Line 
   
 You will be prompted to confirm the quantity to pack 
 
 
 
 Despatch 
 
 Tick this to despatch the Sales Order Line 
   
 You will be prompted to confirm the quantity to despatch; this will default to the number of items which have been packed 
   
 If you partially despatch a line, this will split the line into two 
 
 
 
 Return 
 
 Tick this to return the Sales Order Line; you will then be prompted or additional information 
   
 
 Quantity to return 
 Return reason 
 Location (to which the items should be returned; this will default to the default return location for the Store from which you are currently working) 
 Flag if an exchange is required 
 Create a Supplier Return 
 
 This will only be possible after the item has been delivered 
   
 If you partially return a line, this will split the line into two 
 
 
 
 Delivery Date 
 
 This will show the requested delivery date, if there is one 
   
 This will be overwritten by the actual delivery date for the Sales Order Line once it is marked as despatched 
 
 
 
 Expected Goods In Date 
 
 This will show below the requested delivery date 
   
 This will only show if the Sales Order Line is allocated to a Purchase Order 
 
 
 
 Tracking 
 
 Use this to record line specific tracking information 
   
 This will be sent to the customer 
   
 For order level tracking information, use the Delivery Management section