# Summary

 The Sales Order Detail page displays all of the information relevant to the Sales Order, allows the user to process it, add notes, manage payments, etc.

<span style="color: rgb(34, 34, 34); font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Oxygen, Ubuntu, Roboto, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', sans-serif; font-size: 2.333em; font-weight: 400;">Page Breakdown</span>

This is one of the most complex pages within IXO Commerce. Below is a breakdown of the key sections.

<table border="1" id="bkmrk-order-number-order-d" style="border-collapse: collapse; width: 100%;"><colgroup><col style="width: 27.5277%;"></col><col style="width: 72.4614%;"></col></colgroup><tbody><tr><td>- [Order Number](https://bookstack.iconography.co.uk/books/sales-orders/page/order-number)
- [Order Status](https://bookstack.iconography.co.uk/books/sales-orders/page/order-status)
- [Order Details](https://bookstack.iconography.co.uk/books/sales-orders/page/order-details)
- [Process Payments](https://bookstack.iconography.co.uk/books/sales-orders/page/process-payments)
- [Status Management](https://bookstack.iconography.co.uk/books/sales-orders/page/status-management)
- [Invoice](https://bookstack.iconography.co.uk/books/sales-orders/page/invoice)
- [Existing Payments](https://bookstack.iconography.co.uk/books/sales-orders/page/existing-payments)
- [Customer Details](https://bookstack.iconography.co.uk/books/sales-orders/page/customer-details)
- [Delivery Information](https://bookstack.iconography.co.uk/books/sales-orders/page/delivery-information)
- [Order Products](https://bookstack.iconography.co.uk/books/sales-orders/page/order-products)
- [Process Order Lines](https://bookstack.iconography.co.uk/books/sales-orders/page/process-order-lines)
- [Discount Management](https://bookstack.iconography.co.uk/books/sales-orders/page/discount-management)
- [Delivery Management](https://bookstack.iconography.co.uk/books/sales-orders/page/delivery-management)
- [Loyalty](https://bookstack.iconography.co.uk/books/sales-orders/page/loyalty)
- [Apply Delivery](https://bookstack.iconography.co.uk/books/sales-orders/page/apply-delivery)
- [Apply Discounts](https://bookstack.iconography.co.uk/books/sales-orders/page/apply-discounts)
- [Balance](https://bookstack.iconography.co.uk/books/sales-orders/page/balance)
- [Order Notes](https://bookstack.iconography.co.uk/books/sales-orders/page/order-notes)
- [Audit History](https://bookstack.iconography.co.uk/books/sales-orders/page/audit-history)
- [Quick Access Buttons](https://bookstack.iconography.co.uk/books/sales-orders/page/quick-access-buttons)

</td><td>[![image.png](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-08/scaled-1680-/xe1image.png)](https://bookstack.iconography.co.uk/uploads/images/gallery/2025-08/xe1image.png)</td></tr></tbody></table>


### FAQs

#### Is it possible to cancel a payment, e.g. if a user has entered it incorrectly, or in error?

A Superuser can cancel a payment on the same day it was added to the system. See [here](https://bookstack.iconography.co.uk/books/sales-orders/page/existing-payments) for more information.