Site Settings

Summary

Use this section to apply site wide settings.

Standard

Address

Field Purpose
Address Line 1

Your business details

 

This will be output on your system generated documentation, e.g. invoices, delivery notes, etc.

Address Line 2

Your business details

 

This will be output on your system generated documentation, e.g. invoices, delivery notes, etc.

Address Town

Your business details

 

This will be output on your system generated documentation, e.g. invoices, delivery notes, etc.

Address County

Your business details

 

This will be output on your system generated documentation, e.g. invoices, delivery notes, etc.

Address Postcode

Your business details

 

This will be output on your system generated documentation, e.g. invoices, delivery notes, etc.

Address Country

Your business details

 

This will be output on your system generated documentation, e.g. invoices, delivery notes, etc.

Emails

Field Purpose
Email recipient (enquiries)

This is the recipient address for enquiries, e.g. enquiries from the Product Detail Page

 

This will also be used as the email sender for all emails sent from IXO Commerce, e.g. order confirmations and notes

Email recipients (orders)

This is the recipient address for Sales Order notifications; it will receive an email notification whenever a new eCommerce order is placed

 

It is possible to add multiple emails

Email sender (purchase orders)

This is the 'sending address' for Purchase Order emails

Other

Field Purpose
Phone Number

Your business details

 

This will be output on your website and your system generated documentation, e.g. invoices, delivery notes, etc.

Fax Number

Your business details

 

This will be output on your system generated documentation, e.g. invoices, delivery notes, etc.

VAT Number

Your business details

 

This will be output on your website and your system generated documentation, e.g. invoices, delivery notes, etc.

CMS

Control how the CMS behaves for your users, including order processing, labels and stock takes.

Alert

Field Purpose
Company alert for CMS

Enter a message to show in the Alerts slider

Dashboard

Field Purpose
Include VAT in CMS dashboard sales figures

Choose whether the Dashboard should show sales figures inclusive or exclusive of VAT:

 

  • ex
  • inc

Packing

Field Purpose
Require full payment before packing

If set to 'yes', it will not be possible to Pack any Sales Orders unless they are fully paid

Require packing before collection

If set to 'yes', a Sales Order may not be marked as Collected until it has been Packed, and that Sales Order will have the status of 'Awaiting Packing'

 

If set to 'no', a Sales Order with the Collect delivery type will have the status of 'Awaiting Collection'

PDF Generation

Field Purpose
Picking list orders per page

Choose how your Picking Lists are output:

 

  • multiple
  • single
Product label layout (A4 sheet)

Choose how your Product Labels are output:

 

  • 2x4
  • 3x6
  • 4x8

 

(not required if you are using a Label Printer)

Shipping label layout (A4 sheet)

Choose how your Shipping Labels are output:

 

  • 2x4
  • 3x6
  • 4x8

POS

Field Purpose
Allow users to book a delivery date via Store POS

If not set to 'yes', users will only be able to request a delivery date

Stock Take

Field Purpose
Blind stock take (hide expected stock figures when counting)

If set to 'yes', expected stock figures will be hidden from users while they count stock during a stock take

Require a superuser to commit stock takes

If set to 'yes', only Super Users will be able to commit a stock take

Content

Control content and messages on your website.

Checkout

Field Purpose
Message for shopping basket page

Enter text that will be displayed on the shopping basket page

Delivery information link for shopping basket page

Enter a link that will be used to link users to your delivery information, e.g. /delivery

 

If populated, the customer will have to check a box to confirm that they agree with your T&Cs prior to payment

 

If blank, the customer will not have to check a box to approve your T&Cs

Terms and conditions link for checkout page

Enter a link that will be used to display your T&Cs to the customer on the final stage of the checkout

Field Purpose
Message for footer (mailing list)

Enter text that will be displayed next to the mailing list sign up

Title for custom footer column

Enter a title that will be displayed in a custom column in the footer

Text for custom footer column

Enter text that will be displayed in a custom column in the footer

Header

Field Purpose
Message for header bar

Enter text that will be displayed in the header

Background colour for header bar

Choose a colour using the colour picker

Home Page

Field Purpose
Message for top of home page

Enter text that will be displayed at the top of the home page

Countdown

Control a countdown banner that will appear on the website.

banner.png

Field Purpose
Countdown end date (blank or expired to hide)

The date until which the countdown banner will show

 

If left blank, or once the date has passed, the countdown banner will be hidden

Countdown end time

The time on the end date at which the countdown banner will stop showing

Countdown text message

Text to show on the countdown banner

Countdown text colour

Pick a colour for the text on the countdown banner

Countdown background colour

Pick a colour for the background of the countdown banner

Countdown link

Enter a URL here to add a link to the countdown banner

CRM

Use these to alter reporting purposes.

Field Purpose
Discount reasons

Enter discount reasons; these must be used when adding manual discounts

 

It is possible to add multiple entries

Return reasons

Enter return reasons; these will be available to select when processing a return

 

It is possible to add multiple entries

Task categories

Enter your Task Categories; these will be used in Tasks

 

It is possible to add multiple entries

Task sub-categories (use format parent:child)

Enter your Task Sub-Categories; these will be used in Tasks

 

It is possible to add multiple entries

 

Enter in this format: 'category:sub-category'

Advertising sources

Enter your Advertising Sources; these will be used in Reports and when registering a new Customer

VAT exemption reasons

Enter your VAT Exemption Reasons; these will be used when adding a VAT Exemption form to a Sales Order

Custom Rank (A/B/C)

Use the sliders to create Custom Ranks for managing Product sort order. These are then applied to individual Category pages. Each of the three Custom Ranks (A, B and C) has the following fields:

Field Purpose
Custom name (for reference only)

For reference only

Custom sort order (by activity)

Boost the Product in the sort order if it has a higher activity, e.g. appears in searches, number of visits to Product Detail Pages, number of times added to basket, etc.

Custom sort order (by best selling)

Boost the Product in the sort order if it is best selling, e.g. the higher in your best seller rank it is, the larger boost it will get

Custom sort order (by biggest savings)

Boost the Product in the sort order if it is on sale, e.g. the larger the savings, the bigger the boost it will get

Custom sort order (by featured)

Boost the Product in the sort order if it is featured (featured/home/checkout) on the Product tab

Custom sort order (by lowest price)

Boost the Product in the sort order based on price, e.g. lower priced products get a larger boost

Custom sort order (by newness)

Boost the Product in the sort order if it is new, e.g. the newer the product, the bigger the boost it will get

Custom sort order (by stock)

Boost the Product in the sort order based on stock, e.g. the more stock you have, the bigger the boost it will get

Custom sort order (by margin)

Boost the Product in the sort order based on margin, e.g. the higher the margin on the product, the bigger the boost it will get

Google

Use this to configure your Google Integrations.

Field Purpose
Google Measurement ID (G-XXX)

Enter your Google Measurement ID (G-XXX)

Google Measurement Secret

Enter your Google Measurement Secret

Google Tag Manager ID (GTM-XXX)

Enter your Google Tag Manager ID (GTM-XXX)

Google Merchant ID

Enter your Google Merchant ID

 

This is a requirement for Google Store Reviews

Output data layer for Google Tag Manager

Choose your output data layer:

 

  • Recommended
  • None
Google Maps API Key (IP restricted to server)

Enter your Google Maps API Key (IP restricted to server)

AdWords Conversion ID (AW-XXX)

Enter your AdWords Conversion ID (AW-XXX)

AdWords Conversion Label

Enter your AdWords Conversion Label

Integrations

Use this tab to configure any other Integrations.

Meta

Field Purpose
Meta Pixel ID

Enter your Meta Pixel ID

Microsoft

Field Purpose
Bing Tracking ID

Enter your Bing Tracking ID

Microsoft Clarity ID

Enter your Clarity ID

Pinterest

Field Purpose
Pinterest Tracking ID

Enter your Pinterest Tracking ID

Star

Field Purpose
Star printer receipt heading (usually company name)

Outputs at the top of printed receipts (below the logo, if one has been stored in the Printer)

Star printer receipt header text

Outputs at the top of printed receipts

Star printer receipt footer text

Outputs at the bottom of printed receipts

Invoice

Insert invoice text here; this will be output on each Sales Order Invoice based on the Sales Order Source.

Field Purpose
Invoice Text (web orders)

Enter text to be output at the bottom of the Sales Order Invoice for all eCommerce and Phone Sales Orders

Invoice Text (store orders)

Enter text to be output at the bottom of the Sales Order Invoice for all Sales Orders placed via the POS

Payments

Configure deposits, finance, refund and discount limits, and loyalty points.

Deposits

Field Purpose
Deposit percentage required

Set the deposit percentage required, if you have enabled Pay with Deposit

Deposit minimum item value

At least one item within the eCommerce Basket must be over this value in order to trigger the Pay with Deposit option in the eCommerce checkout

 

Customers will have to pay in full for items that do not meet this threshold

Deposit minimum lead time

At least one item within the eCommerce Basket must have a Lead Time longer than this in order to trigger the Pay with Deposit option in the eCommerce checkout

 

Customers will have to pay in full for items that do not meet this threshold

Finance

Field Purpose
Finance minimum order value

Minimum order value to enable Finance as an option

 

Only required if you use a Finance Integration

Finance deposit percentages

Insert the deposit levels available to the customer

 

It is possible to add multiple entries

Allow collection with Finance

Choose to prevent Collection on eCommerce orders where the customer selects Finance as a payment method

Limits

Field Purpose
Maximum refund without superuser access limit per order (fixed amount)

The maximum amount that can be refunded on a Sales Order by Users who are not Super Users

Maximum discount without authorisation limit per order (percentage)

The maximum percentage discount permitted on a Sales Order without managerial authorisation

 

This includes discounts linked to Promotions, but not Special Offer Prices

Loyalty

Field Purpose
Loyalty point monetary value

The monetary value of each individual Loyalty Point

Loyalty points earned per pound

The number of loyalty points earned per pound spent, if you have a live Loyalty Scheme

Signup loyalty bonus points

The number of loyalty points awarded to a customer when they register an online customer account

Minimum sales order value for loyalty point redemption

The minimum Sales Order value required before a customer can redeem their loyalty points

Quotes

Control how Quotes are output and when they expire.

Field Purpose
Quote Text

Enter text to be output at the bottom of all Quotes

Hide SKU in quotes and invoices

This will hide the SKU code from PDF invoices and quotes

Quote expires in x days

Set the default Quote expiration date

Security

CMS

Field Purpose
Limit CMS access to specific IP addresses (global default) (add optional note in brackets)

Lock down the CMS to specific IP addresses

 

Recommended for all Clients

Limit CMS access to specific countries (global default) (only used if no specific IP addresses set)

Lock down the CMS to specific countries

 

Recommended for all Clients

 

If additional countries are required, please contact Iconography

 

(please be aware that VPNs may still be used to mask a user's IP)

Allow concurrent logins with same CMS user (not recommended)

Choose from:

 

  • yes
  • no
Show "Store POS" bookmark in CMS

Adds a Bookmark for the POS, if the user is enabled for that

Show "Logout" bookmark in CMS

Adds a Bookmark for logging out of the CMS

Allow Iconography to track CMS usage

Defaults to yes

Frontend

Field Purpose
Enable Captcha for checkout

Choose whether to enable the Captcha for the checkout; choose from:

 

  • everyone (includes registered customers)
  • guests
  • none
Maintenance mode (this will temporarily disable the front-end)

Enable this to temporarily disable the website

 

If set, a holding page will be shown

Social

Field Purpose
Facebook social media URL

Enter your profile URL to show a link in your website footer

Twitter social media URL

Enter your profile URL to show a link in your website footer

Instagram social media URL

Enter your profile URL to show a link in your website footer

LinkedIn social media URL

Enter your profile URL to show a link in your website footer

YouTube social media URL

Enter your profile URL to show a link in your website footer

WhatsApp social media Phone

Enter a mobile phone number to display the WhatsApp message widget on your website

 

Please ensure that you include the country code, e.g. +447812345678

WhatsApp social media URL

Enter your profile URL to show a link in your website footer

TikTok social media URL

Enter your profile URL to show a link in your website footer

Pinterest social media URL

Enter your profile URL to show a link in your website footer

Other

Delivery

Field Purpose
Multiple postage calculation

This setting controls how the site will handle incompatible postage costs, e.g. one item in a basket can only be delivered via Royal Mail, but the second must be delivered via your courier

 

Choose from:

 

  • combine cost (charge the customer for all delivery costs)
  • lowest (only charge the lowest delivery cost)
  • highest (only charge the highest delivery cost)
Allow checkout for zones with no valid postage (POA)

Prevents the checkout process if a product has no valid postage, e.g. the customer will be presented with a message saying "A custom delivery quote is required for this order. Contact us by telephone for further assistance."

 

If disabled, the customer will be able to complete the checkout, creating a Sales Order which is Payment Pending; you will need to contact them to take payment

 

This will apply if a single item in the basket cannot be delivered

Merchandising

Field Purpose
Enhance product listing if already viewed

If set to 'yes', previously viewed Products (eCommerce) will be enhanced on PLPs; they will be shown with a larger image

Hide left nav on default listings pages

By default, hide the left hand navigation on Product Listing Pages

Show brands tab in menu?

Choose to show the automated Brands section in the Menu Bar on the front end of the website

Show collections tab in menu?

Choose to show the automated Collections section in the Menu Bar on the front end of the website

Show swatch previews on search result?

Toggle to 'yes' to show swatch previews on search results, if available on returned Products

Show video as thumbnail on product page?

Toggle to show Product videos either as an image thumbnail (yes) or as a PDP tab (no)

Pricing

Field Purpose
Comply with EU pricing law

Select 'yes' to comply with EU law

 

Under EU law (the amended Price Indication Directive), when a retailer advertises a price reduction, such as “was £100, now £70”, the “was” price must reflect the lowest price charged in the previous 30 days. Using an inflated or outdated “was” price is considered misleading and illegal under EU consumer protection rules.

 

Select 'no' to ignore this legislation

Promotions

Field Purpose
Promo Code for use with newsletter signups

Enter a Promo Code to be given to customers when they sign up to your mailing list