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Use this screen to view and manage RMAs (return merchandise authorisation); return requests and process the return of Stock.  Cancellation requests are not excluded from this function; this is purely for returns Key to Icons = requested = authorised = decli...

Use the tick boxes to process the RMA line item (it is possible to have multiple items on a single RMA) For a complete guide to setting up and managing an RMA, click here.  You can also add Notes and Tasks to RMA

When furniture retailers are processing returns, it is recommended to use a 'Customer House' Store/Location. This will allow you to keep track of stock held in a Customer's house. When ready, simply use the Stock Transfer function to move that stock back into ...

1. Click "Add new return" 2. Search for a Sales Order Tip: This can also be done directly from the Sales Oder Detail screen 3. Click "Create return" 4. Select the items to return 5. Optionally select reasons and requested actions, as well as adding notes ...

Use the controls to build a Product Specific Price List. The Prices added here will take precedence if a Customer is assigned to the Price List Group, and is logged in to their account.  A Price List can also be populated via a CSV. Enter absolute prices here...

To build a Category specific Price List, simply select a Category from the Drop Down List, and add a percentage discount.  If a Product is in multiple Categories with discounts, the largest one will be applied. 

When a Customer uses the Site Search on your website, their search terms are matched against multiple fields in order to present results.  These are sorted based on relevance.  Product Fields used are: name prodref summary description meta_keywords user_keywo...

Any Customer may be marked as a Retail or Trade Customer There are four primary Customer Statuses: Registered Guest In-Store Pending Approval Registered A Registered Customer is one who has fully registered their account through the website.  This will eithe...

This report will show a breakdown of company-wide sales within a given period; the value of sales will be split by billing address. Filters This report may be filtered by: Source Device Store Store User Date Range Key to icons = download report

This screen shows esential information about the Product, in a similar way to the eCommerce Product Detail Page. Stock Information Stock information is shown by tapping/hovering on the box icon on the left hand side On Order This will show a breakdown of all ...

Tabs on the Product Detail Page may be laid out vertically or horizontally. Vertically Horizontally  

This is sent to Guest Customers who have placed a Sales Order, either through the website, or in the POS/CMS.

When handling Replenishment, it is possible to select an 'aggregated Store'. This will aggregate figures for the Store, along with any other Store that uses it as a default receiving Store (See Stores for more information on this).  The way this works is as f...

This is a list of whitelisted domains for use within IXO Commerce. These are typically linked to integrations. Domain Service vimeo.com Vimeo video embeds ampproject.org AMP blog pages clarity.ms Microsoft Clarity gstatic.com Google Fonts google...