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Summary
Use this screen to view and manage RMAs (return merchandise authorisation); return requests and process the return of Stock. Cancellation requests are not excluded from this function; this is purely for returns Key to Icons = requested = authorised = decli...
RMA (Detail)
Use the tick boxes to process the RMA line item (it is possible to have multiple items on a single RMA) For a complete guide to setting up and managing an RMA, click here. You can also add Notes and Tasks to RMA
Recommended Setup (Furniture Retailers)
When furniture retailers are processing returns, it is recommended to use a 'Customer House' Store/Location. This will allow you to keep track of stock held in a Customer's house. When ready, simply use the Stock Transfer function to move that stock back into ...
Create a new RMA
1. Click "Add new return" 2. Search for a Sales Order Tip: This can also be done directly from the Sales Oder Detail screen 3. Click "Create return" 4. Select the items to return 5. Optionally select reasons and requested actions, as well as adding notes ...
Product Specific Price Lists
Use the controls to build a Product Specific Price List. The Prices added here will take precedence if a Customer is assigned to the Price List Group, and is logged in to their account. A Price List can also be populated via a CSV. Enter absolute prices here...
Category Specific Price Lists
To build a Category specific Price List, simply select a Category from the Drop Down List, and add a percentage discount. If a Product is in multiple Categories with discounts, the largest one will be applied.
How Site Search Works
When a Customer uses the Site Search on your website, their search terms are matched against multiple fields in order to present results. These are sorted based on relevance. Product Fields used are: name prodref summary description meta_keywords user_keywo...