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Support Portal
Tickets are how we work; our clients use them to manage changes, report urgent bugs and make other requests. You can access the Support Portal here - please contact your Account Manager to arrange access.
Hardware
eCommerce
Warehouse
Categories
This is where Categories and Products are managed.
Product Lookup
Use this to look for products individually, or in groups.
Price Management
Use rules to apply bulk price changes.
Brands
Create and edit customer facing Brands.
Collections
Manage your Collections here.
Attributes
Define Attributes to add to products.
Options
Define Options to add to Products.
Swatches
Manage your Swatch book.
Addons
Create and manage Product Addons here.
Cross-Selling Rules
Create and assign automated upsell rules.
Price Labels
Add custom price labels to products.
Product Overlays
Manage your Product Overlays and automate assignment.
Global Tabs
Add common content to multiple products.
Sales Orders
Manage your Sales Orders here
Using the Support Portal
We manage Support via our ticketing system.
Maintaining your System
This is how you can make changes to your system.
Pages
Manage your web content here.
News
Create and manage blog posts.
Events
Maintain an Events calendar on your website.
FAQs
Answer your Frequently Asked Questions.
How This Works
Introduction
FAQs
Categories
Products
Modular Blocks
Customers
Stock Management
Workflows - Categories
Workflows - Products
Definitions
Workflows
Common Integrations
Documents
Content
CMS
Workflows
Reporting
Integrations
This is a test
Summary
Introduction The Support Portal lets you easily manage tickets. Whether you've requested a change or reported a bug, all progress will be recorded here. You can log in for updates, or simply wait for email notifications. Managing Tickets Opening a Tic...
How to open a ticket
Bug Fixing
Introduction Iconography will spend time each month to address any bugs with your system. These bug fixes do not take away from your Maintenance Time, and will never cost you a penny! If there’s a problem, we’ll fix it. The trick is knowing if you’ve found a...
Maintenance Time
Introduction Each month, we provide Maintenance Time to our clients. If a job is too big, it might become a Project but we’re really flexible with our Maintenance packages; we always want the best for our clients. We'll stay in regular contact too, so you'...
Projects
Introduction Not every job can be done in your Maintenance Time; sometimes you’ll want something that is a bit bigger. Anything that takes more time than you have remaining for any given month might become a Project. A Project is an agreement to do additio...
Summary
This tool allows you to setup and manage Global Tabs. These are used to show additional information on Product Detail Pages; typically that information is shared within Brands or Categories, and might encompass delivery rules, care instructions or a returns po...
Summary
From here you can add, edit and delete Products & Categories.You can revise the order of both by using your mouse. This will affect how they are displayed in the main menu and on all pages. Key to icons = is live = is disabled = archived (a Dynamic Ca...
Dynamic Categories
Summary
This page is used to look up products in bulk. Typically, users are either looking to locate problematic products to support content management, or to check availability and prices. A combination of search and filters are used to refine the product list. Ke...
How to Check a Price
How to Check Availability
Summary
This page is used to manage the prices of Variants and Unique Stock Records in Bulk. It is possible to: Manually edit prices Update prices via a CSV Import/Export Use rules to manipulate prices All changes will be scheduled at least 15 minutes into th...
CSV Upload
Price Manipulation
Manual Entry
STAR Printers - Adding a Logo
1. Navigate to https://starmicronics.com/support/ 2. Enter your printer model or serial number. 3. Click on your printer. 4. Download the "StarPRNT Intelligence Software Setup EXE File" 5. Install the downloaded setup EXE and then open the "Printer U...
Summary
Building a Promotion Types Promo Type Example Fixed Discount £50 off the whole order Percentage Discount 50% off the lowest priced qualifying item 10% off all qualifying items Product Promotions Set the price of a specific...
Meta Tags
Use this control to update meta data and add custom URLs to your pages. Meta titles and descriptions are essential HTML elements that help define a webpage's content for search engines and users. The meta title summarises the page in a few words, while the me...
Summary
This screen shows a list of all content pages on your website (excludes Category, Brand and Collection pages). These may be individual landing pages with specific URLs, or nested collections of pages like 'Customer Information' or 'About Us'. Users are able ...