Refunds

This report will show a breakdown of company-wide refunds within a given period. It will also list the item(s) returned/cancelled, as well as a return reason, if one has been logged. 

'Time Elapsed' records how much time has passed between the item being added to an order, and it being cancelled/returned.

'Payment Date' for pending payment (e.g. finance orders) will be taken as the date that the payment was completed

Filters

This report may be filtered by:

• Payment Reference
• Source
• Device
• Store
• Store User
• Payment Method
• Date Range

Key to icons

= download report

FAQs

FAQs for Payment Reports may be viewed here.