Existing Payments

A list of existing payments will be shown here, along with any relevant information, including date/timestamps, payment methods and references.

PENDING Payments

Certain payment types (Finance and Other by default) require secondary confirmation; this is because it is expected that although the order is 'paid', further action will be required to complete that payment. This is intended as a flag for manual action outside of IXO Commerce, such as cooling of a finance agreement.

For the purposes of order processing, a Sales Order with a PENDING payment is considered to be paid.

Once the Sales Order has been delivered, its status will be set to Awaiting Action, and a message will be shown:

Use the controls to confirm or cancel finance; this will automatically reset the status.

Refunds

It may be possible to refund or cancel payments for certain payment types; this function is available for eCommerce payments processed via the Opayo Pi integration, for example.