FAQs

What is a 'Sale'?

The Sales Reports report on revenue generated on a specific date. Revenue is defined as the total value of an order, including all Products, Addons, Discounts and Delivery.

Revenue is separate to payments, which are reported on separately under Payment Reports.

Which Orders and Order Lines will form part of revenue reporting?

Orders with the following statuses are excluded from revenue reporting:

• Draft
• Quote
• Abandoned

In addition, Order Lines with the following statuses are ignored (as they value will have been set to £0.00)

• Cancelled
• Returned

I changed the value of my order; how will this be reflected in my reporting?

With the exception of Sales by User, all revenue reporting is done based on the Sales Order date. That means that a Sales Order that has a date of the 1st of October will always report its revenue as the 1st of October, even if new lines are added on the 1st November.

Are the reports up to date?

All reports show a snapshot of data at the instant that they were generated. As such, they are always up to date.

Can I export a report?

All reports are exportable as a CSV.