Summary

Use this page to view and manage Gift Vouchers.

Gift Vouchers can be used as a payment method by eCommerce Customers, or in the POS. All Vouchers are omnichannel vouchers, meaning that they can be used in-store or online.

When a customer purchases a gift voucher for the online store, a new voucher will be added to this list. You can also add new ones here manually.

The system will automatically generate a unique code for the gift voucher, or you can create one yourself.

It is not possible to change a Gift Voucher Code once it has been set

Search for a Voucher

You can search by an email address, voucher code or Customer name.

To view used or expired Vouchers, ensure that you tick the relevant boxes

Add a Voucher

Use the control to add a Gift Voucher.

A Voucher added in this way will not be linked to a payment. To take payment for a Gift Voucher, please add one to a Sales Order via the CMS or the POS.

Edit a Voucher

This should be used to amend a Customer's details, or to enable an expired Gift Voucher

Field	Purpose
Gift Voucher Code	The Gift Voucher Code is entered at checkout, or in the POS, to validate it as a form of payment This may be manually entered at the POS, or in the CMS when adding a Gift Voucher, but can not be edited once the Voucher exists
Customer's Email Address	The email address associated with this Gift Voucher
Message	Add a message to the Gift Voucher This is included in the email sent to the Customer The Gift Voucher email may be resent from this screen
Voucher Balance (£)	This shows the current Gift Voucher balance
Delivery Date	When creating a new Gift Voucher, this is the date that it will be sent to the recipient via email For existing Vouchers, this shows the date that it was first delivered by email, and can not be edited
Expiry Date	This will be 12 months after the Delivery Date

Resend Gift Voucher

From the Gift Voucher Detail screen, it is possible to resend the Voucher Email; this will resend the voucher details to the email address specified on this screen.