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Use this screen to manage an individual Country. Setup Country Basic Information Field Purpose Zone Select Postage Zone for this Country Available for Delivery If left unticked, this will disable the Country; delivery to this Count...

Use this screen to edit your automated Email Templates; these include abandoned basket notifications, Sales Order confirmations, newsletter sign ups, etc. This section may also be used to disable individual Email Templates. Email Purpose abandonedbasket...

From here, you can set up your postage rules. These are used to calculate postage charges within your eCommerce checkout, as well as when building telephone orders in the CMS, or in store orders via the POS.  Key to icons = setup a postage zone/type = del...

To set up postage prices, begin by selecting a postage zone. Each zone can have its own pricing, and each Postage Type, such as standard or express, must be configured separately. Within a zone, you can create tiered pricing so that delivery costs adjust depen...

This report will show a breakdown of company-wide sales within a given period. Data may be viewed by: Day Week Month Filters This report may be filtered by: Date Range Store Store User Source Device Category Brand Collection Supplier ...

This report will show a breakdown of company-wide sales within a given period. The data will be broken down by Channel, wither separate rows for: Each Store eCommerce website(s) Phone Alternative Channels (e.g. Amazon, eBay, etc.) Filters This rep...

This report will show a breakdown of company-wide sales within a given period; the value of sales will be split by Category. This list is based on the categories you have set up in the Catalogue.  Filters This report may be filtered by: Source Device ...

This report will show a breakdown of company-wide sales within a given period; the value of sales will be split by Brand. This list is based on the data you have set up in the Brands menu.  Filters This report may be filtered by: Source Device Store ...

This report will show a breakdown of company-wide sales within a given period; the value of sales will be split by Collection. This list is based on the data you have set up in the Collections menu.  Filters This report may be filtered by: Source Devic...

This report will show a breakdown of company-wide sales within a given period; the value of sales will be split by Supplier. This list is based on the data you have set up in the Supplier menu.  Filters This report may be filtered by: Source Device St...

This report will show a breakdown of company-wide sales within a given period; the value of sales will be split by Campaign. A Campaign may be defined as: Referral links, e.g. Google Ads and affiliates (Referral links should include "utm_source" and "utm_camp...

This report will show a breakdown of company-wide sales within a given period; the value of sales will be split by Variant. If you prefer, use the Combine Variants checkbox to view this report by Product instead of by Variant.  By default, this report will e...

This report will show a breakdown of company-wide sales of Made to Order products within a given period; this data is broken down by product and by options. This list is based on the data you have set up in the Collections menu.  A single SKU may be listed he...

Sales and Revenue What is a 'Sale'? The Sales Reports report on revenue generated on a specific date. Revenue is defined as the total value of an order, including all Products, Addons, Discounts and Delivery. Revenue is separate to payments, which are repor...

This report will show a breakdown of company-wide payments within a given period. This will include a summary of: Total payments by transactions type Total value of cancellations/returns Summary of payments per user VAT breakdown of payments made Summary of p...

This report will show a breakdown of company-wide payments within a given period. This information will be broken down by date. Data may be viewed by: Day Week Month Clicking on a date will open the Transaction Report, filtered to that date.  'Payment Date' ...

This report will show a breakdown of company-wide payments within a given period. This will include the detail of all payments logged within the specified date ranges. Each payment (or refund) will be listed individually. 'Payment Date' for pending payment (e....

This report will show a breakdown of company-wide refunds within a given period. It will also list the item(s) returned/cancelled, as well as a return reason, if one has been logged.  'Time Elapsed' records how much time has passed between the item being adde...

This report will show a breakdown of company-wide discounts within a given period. Each discount will be listed individually, showing promotion code/discount reasons as appropriate. To view the performance of individual campaigns, please view the Promotion Us...

This report will provide a summary of items delivered to any specific country, along with a breakdown of VATable elements, e.g. goods and shipping.  Filters This report may be filtered by: Country Date Range Key to icons  = download report FAQs F...