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Introduction The Support Portal lets you easily manage tickets. Whether you've requested a change or reported a bug, all progress will be recorded here. You can log in for updates, or simply wait for email notifications. Managing Tickets Opening a Tic...

Introduction Iconography will spend time each month to address any bugs with your system. These bug fixes do not take away from your Maintenance Time, and will never cost you a penny! If there’s a problem, we’ll fix it. The trick is knowing if you’ve found a...

Introduction Each month, we provide Maintenance Time to our clients. If a job is too big, it might become a Project but we’re really flexible with our Maintenance packages; we always want the best for our clients.  We'll stay in regular contact too, so you'...

Introduction Not every job can be done in your Maintenance Time; sometimes you’ll want something that is a bit bigger. Anything that takes more time than you have remaining for any given month might become a Project. A Project is an agreement to do additio...

This tool allows you to setup and manage Global Tabs. These are used to show additional information on Product Detail Pages; typically that information is shared within Brands or Categories, and might encompass delivery rules, care instructions or a returns po...

From here you can add, edit and delete Products & Categories.You can revise the order of both by using your mouse. This will affect how they are displayed in the main menu and on all pages. Key to icons = is live  = is disabled  = archived (a Dynamic Ca...

This page is used to look up products in bulk. Typically, users are either looking to locate problematic products to support content management, or to check availability and prices.  A combination of search and filters are used to refine the product list. Ke...

This page is used to manage the prices of Variants and Unique Stock Records in Bulk. It is possible to: Manually edit prices Update prices via a CSV Import/Export Use rules to manipulate prices All changes will be scheduled at least 15 minutes into th...

1. Navigate to https://starmicronics.com/support/ 2. Enter your printer model or serial number. 3. Click on your printer. 4. Download the "StarPRNT Intelligence Software Setup EXE File" 5. Install the downloaded setup EXE and then open the "Printer U...

Building a Promotion Types Promo Type Example Fixed Discount £50 off the whole order Percentage Discount 50% off the lowest priced qualifying item 10% off all qualifying items Product Promotions Set the price of a specific...

Use this control to update meta data and add custom URLs to your pages. Meta titles and descriptions are essential HTML elements that help define a webpage's content for search engines and users. The meta title summarises the page in a few words, while the me...

This screen shows a list of all content pages on your website (excludes Category, Brand and Collection pages). These may be individual landing pages with specific URLs, or nested collections of pages like 'Customer Information' or 'About Us'. Users are able ...