General
Utilities which appear throughout the system
- Hide Left Navigation
- Stock Management
- Stock Reservation
- Cost Prices
- Stock Allocation
- Store Stock
- Terminology - Stock
- Orphan Stock and Stock Matching
- Documents
- Bandwidth
- Modular Blocks
- Summary
- Version Control
- Text Blocks
- Image
- Carousel
- Hero
- Parallax
- Callout
- Feature
- Multi-Feature
- Wide-Feature
- Products
- Video
- Enquiry Form
- Raw HTML
- Group
- Margin
- Padding
- Content
- Loyalty Scheme
- CMS
- Workflows
- Reporting
- Integrations
Hide Left Navigation
This will allow the user to toggle how the filter appears on Product Listing Pages.
How it displays
With Left Hand Navigation
The filters will always be displayed on the screen.
Without Left Hand Navigation
Stock Management
Stock Reservation
Stock Reservation prevents automated processes from over-allocating a unit of stock
However, it is possible for a human to override this by manually selecting already reserved stock during Stock Allocation .
How Stock Reservation Works
Sales Orders
Stock which is allocated to a Sales Order line is always reserved to that Sales Order line.
Quotes
When creating a quote, the user will be asked if stock should be reserved for it. This stock will be reserved until the quote expires.
Draft Orders
Stock allocated to draft orders will never act as a reservation. If the user would like to reserve stock, the draft should be converted to an order.
eCommerce Baskets
Stock that is added to an eCommerce basket will be reserved for that basket for the duration of the user’s session. The reservation status will be automatically cleared one hour after the user becomes inactive.
Stock Locations
Stock that
FAQs
What is Stock Reservation?
Stock Reservation is the process by which stock is reserved to Sales Orders.
How does this work with Purchase Orders?
A similar process is used with stock ordered via a Purchase Order.
Once stock has been ordered from a Supplier, and the stock has been
Can stock reservation be overridden?
Cost Prices
This page outlines the way in which Cost Prices are managed, both against individual units of stock, and directly related to Sales Orders.
The Basics
Cost prices are managed within the Variant Tab, and can also be amended within the CSV Import or by using the Price Management tool.
It is possible to set multiple Cost Prices for a single Variant if your system is enabled for Multiple Suppliers.
When stock is added to the system, it will be stored with a Cost Price. That will usually be based on the default Cost Price but may be adjusted in various ways (more detail below).
When fulfilling orders, IXO Commerce will always prioritise the oldest units of stock available.
Zero vs Null Cost Prices
When a product is created, the Cost Price will be set to 'null', unless a user actively amends it.
A 'null' Cost Price means that one has not been entered, and so IXO Commerce can not use it for any purpose. This includes, but is not limited to:
- calculating the total price of Purchase Orders (e.g. an error message will be shown)
- calculating the profit margin of an order (e.g. the unit of stock will be excluded, both as a revenue and as a cost)
- profit margin in reporting (e.g. the unit of stock will be excluded, both as a revenue and as a cost)
- stock holding (e.g. the unit of stock will be excluded from the report)
A 'zero' cost price of £0.00 must be manually entered. If it has been, this will be treated as an absolute value, and will therefore be used by the system as the Cost Price for that item. This includes, but is not limited to:
- calculating the total price of Purchase Orders
- calculating the profit margin of an order (e.g. that line would be 100% profit)
- profit margin in reporting (e.g. sales of that unit of stock would be 100% profit)
- stock holding (e.g. the stock holding for that unit of stock will be £0.00)
Stock Adjustments
Stock may be adjusted either through a Manual Stock Adjustment or via the Stock Take screen.
Manual Stock Adjustments
| Item | Details |
|---|---|
| Adjusting a Variant | When added, stock will be added to the system with a Cost Price that matches the default Cost Price for the Variant |
| Adjusting a Unique Stock Record | When added, stock will be added to the system with a Cost Price that matches the default Cost Price for the Unique Stock Record, if it is different to that stored against the linked Variant |
If your product is enabled for Multiple Suppliers and has multiple Cost Prices, when stock is added manually, IXO Commerce will use the lowest Cost Price as the default Cost Price.
Stock Take
| Item | Details |
|---|---|
| Stock Taking a Variant | When stock level is increased, stock will be added to the system with a Cost Price that matches the default Cost Price for the Variant |
| When stock level is decreased, stock will be deducted from the oldest stock records first | |
| Stock Taking a Unique Stock Record | When stock level is increased, stock will be added to the system with a Cost Price that matches the default Cost Price for the Unique Stock Record, if it is different to that stored against the linked Variant |
| When stock level is decreased, stock will be deducted from the oldest stock records first |
If your product is enabled for Multiple Suppliers and has multiple Cost Prices, when stock is added manually, IXO Commerce will use the lowest Cost Price as the default Cost Price.
Purchase Orders
When a Variant is added to a Purchase Order, that line is added at the default Cost Price set for that Variant.
If your product is enabled for Multiple Suppliers and has multiple Cost Prices, when a Variant is added to a Purchase Order, it will use the Cost Price linked to the Supplier attached to that Purchase Order.
Cost Prices may be amended within the Purchase Order.
If the cost price is changed on the purchase order after the stock has been received, it will update the cost price of the unit of stock.
The link to the purchase order is broken once the line has been despatched. If returned, the unit of stock will not be updated by changes against the purchase order.
Cost Prices and Sales Orders
Cost Prices are linked to Sales Order Lines, and are used for margin reporting throughout IXO Commerce.
Default Function
| Item | Details |
|---|---|
| Variants | By default, it takes the cost price of the variant as it was at the time the order was created. |
| If the default cost price of the variant changes, it does not affect existing sales orders. | |
| Unique Stock Records | If a Unique Stock Record exists and has been selected when creating the order, the default cost price of the Unique Stock Record will override the variant cost. |
Existing Stock
| Item | Details |
|---|---|
| Stock Assignment | If stock is assigned from a warehouse/stock location, it will take the cost price from the oldest unit of stock within that location. |
| If the order line is for more than one item, the oldest items in that location are allocated to that order line, producing an average cost price. | |
| The average cost price is calculated from the costs of the allocated units, as only one cost price can be stored per sales order line. |
Purchase Orders
| Item | Details |
|---|---|
| Order Line Allocation | If the order line is allocated/linked to a purchase order, the cost price on the purchase order will override the default cost price. |
| Goods In | When the stock item on the purchase order is received, a new unit of stock is created with a cost price that matches the purchase order. This item is then automatically allocated to the Sales Order. |
| Changes to Purchase Order | If the cost price is changed on the purchase order after the stock has been received, it will update the cost price of the unit of stock and, subsequently, the Sales Order. |
Practical Examples
Example 1: Assigning Sales Orders
- Order Creation:
- Variant "Widget A" has a default cost price of £10.00.
- Sales order created on 01/01/2024 uses this cost price.
- If the cost price of "Widget A" changes to £12.00 on 02/01/2024, the sales order from 01/01/2024 still uses £10.00.
- Unique Stock Record:
- Unique Stock Record for "Widget A" has a cost price of £11.00.
- When creating the sales order, this record is selected.
- The cost price for the sales order line is £11.00, overriding the variant’s default price.
Example 2: Existing Stock
- Stock Assignment:
- Warehouse location "Main" has 3 units of "Widget A" with cost prices £10.00, £11.00, and £12.00 (oldest to newest).
- Sales order line requests 2 units of "Widget A".
- The system assigns the two oldest units (cost prices £10.00 and £11.00).
- The average cost price for the sales order line is £10.50.
Example 3: Purchase Orders
- Linking to Purchase Order:
- Purchase order for "Widget A" has a cost price of £13.00.
- Sales order line is linked to this purchase order.
- The cost price for the sales order line is £13.00, overriding the default cost price.
- Changes and Despatch:
- Cost price on the purchase order is changed to £14.00 after receiving stock.
- The new cost price of £14.00 updates the unit of stock and the sales order.
- Once the sales order line is despatched, it no longer updates from the purchase order.
Example 4: Stock Adjustments
- Variant "Gadget B" has a default cost price of £15.00.
- On 03/01/2024, 5 units of stock are manually added via a Stock Adjustment.
- These units are now in the system at the cost price of £15.00, matching the default cost price at time of the Stock Adjustment.
Example 5: Stock Take
- Warehouse "North" has 10 units of "Gadget C" with varying cost prices.
- During a stock take, it is discovered that 2 units are damaged and removed from the system.
- The system deducts the 2 oldest units first, adjusting the average cost price accordingly.
Example 6: Multiple Suppliers
- Variant "Tool D" has cost prices from Supplier A (£20.00) and Supplier B (£18.00).
- A purchase order is created with Supplier B, setting the cost price to £18.00.
- When stock is manually added, the system uses the lowest cost price, which is £18.00.
FAQs
What happens if the stock is returned after despatch?
The link to the purchase order is broken once the line has been despatched. If returned, the unit of stock will not be updated by changes against the purchase order.
How do I view the cost price history of a variant?
Stock Allocation
IF YOU AMEND A MTO PRODUCT AFTER IT HAS BEEN ORDERED, IT WILL BREAK FUTURE ALLOCATIONS
Stock Allocation
Stock Allocation is the process by which a unit of Stock is added to a Sales Order. This process can be manual or automated.
Stock Allocation is powered by Store Stock and Purchase Orders.
if automated, IXO Commerce will allocate stock based on proximity and age. It will prioritise stock from the selling Store (e.g. the Store in which the Sales Order was created), and will always allocate the oldest units first.
if there is no stock available in the selling store, IXO Commerce will allocate stock from other Stores, if available. stock will be allocated from the Location with the most available stock. other settings at Store and Location level may override that.
if there is not enough physical stock in the business, IXO Commerce will attempt to allocate stock from open purchase orders, if there is free stock on a purchase order
if there is insufficient stock available (either in the business, or in open purchase orders), then the order will fall into ‘unallocated’ and manual intervention will be required
at minimum, the auto allocation process will run hourly
manual assignment can either be done within the pos, or from the sales order edit screen. function is similar on both, but in the pos, it is not possible to split stock, or to create new purchase orders
to allocate a lpine within the pos, the user must click or tap on the line item. this will open the edit item pop up, and stock may be allocated using the drop down
to allocate a line within the sales order edit screen, the user simply uses the drop down against the relevant sales order line
a user may either
- leave the line as ‘not allocated’ (this will trigger automated allocation processes)
- mark the line as ‘do not allocate’ (this will prevent automated allocated processes)
- allocate existing stock from a location by choosing a location
- if there is not enough stock in the location for a line, e.g. 5 are neeed and location a only has 2, then a splitstock button will appear. this will allow the user to split the line, so that the first part is fulfilled from location a, and the second part can be allocated separately
- alternatively, a user may create a new purchase order using the tick box to the right of the drop down. that will create a new back to back purchase order linked to this sales order line
- new purchase orders may also be created from the required orders screen.
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Overview
Stock Allocation is the process by which a unit of stock is added to a Sales Order. This process can be manual or automated.
Stock Allocation is powered by Store Stock and Purchase Orders.
Automated Stock Allocation
If automated, IXO Commerce will allocate stock based on proximity and age. It will prioritize stock from the selling Store (e.g., the Store in which the Sales Order was created), and will always allocate the oldest units first.
If there is no stock available in the selling store, IXO Commerce will allocate stock from other stores, if available. Stock will be allocated from the location with the most available stock, although other settings at the Store and Location level may override this.
If there is not enough physical stock in the business, IXO Commerce will attempt to allocate stock from open purchase orders, if there is free stock on a purchase order.
If there is insufficient stock available (either in the business or in open purchase orders), then the order will fall into ‘unallocated’ and manual intervention will be required.
At minimum, the auto-allocation process will run hourly.
Manual Stock Allocation
Manual assignment can either be done within the POS or from the Sales Order edit screen. The function is similar in both, but in the POS, it is not possible to split stock or to create new purchase orders.
POS Allocation
To allocate a line within the POS, the user must click or tap on the line item. This will open the edit item pop-up, and stock may be allocated using the drop-down.
Sales Order Edit Screen Allocation
To allocate a line within the Sales Order edit screen, the user simply uses the drop-down against the relevant Sales Order line.
Allocation Options
A user may either:
- Leave the line as ‘not allocated’ (this will trigger automated allocation processes)
- Mark the line as ‘do not allocate’ (this will prevent automated allocation processes)
- Allocate existing stock from a location by choosing a location
- If there is not enough stock in the location for a line, e.g., 5 are needed and location A only has 2, then a split stock button will appear. This will allow the user to split the line, so that the first part is fulfilled from location A, and the second part can be allocated separately
- Create a new purchase order using the tick box to the right of the drop-down. That will create a new back-to-back purchase order linked to this Sales Order line.
- New purchase orders may also be created from the required orders screen
- Stock Reservation prevents automated processes from over-allocating a unit of stock
However, it is possible for a human to override this by manually selecting already reserved stock during Stock Allocation.
FAQs
How does automated Stock Allocation work?
IXO Commerce allocates stock based on proximity and age. It prioritizes stock from the selling Store and allocates the oldest units first.
Can I rely solely on automation?
No, if there is insufficient stock available, the order will fall into ‘unallocated’ and manual intervention will be required.
Is it possible to over allocate?
Store Stock
Stores and Locations
In IXO Commerce, stock is managed at the Store level, with each Store potentially having multiple Locations.
Each Location can be set to one of the following statuses:
- Available: Stock is available for order fulfillment.
- Unavailable: Stock is not available for Sales Order fulfillment (typically used for damaged stock).
- Reserved: Stock is reserved and cannot be used for Sales Order fulfillment.
Units of Stock
For each item (e.g., a Variant or a Unique Stock Record), there may be multiple units of stock. These units are organized by:
Date Received: When the stock was added to the system (typically the date it was received on a Purchase Order)
Cost Price: The cost to associated with that unit of stock.
This allows for multiple units of the same item to have different cost prices and dates of receipt.
Adding Units of Stock
Units of stock can be created through:
- Manual adjustments
- Stock take
- Purchase ordering
Removing Units of Stock
Units of stock can be removed through:
- Manual adjustments
- Stock take
- Supplier returns
- Sales Order fulfillment
Practical Examples
Example 1: Multiple Units of Stock
- Storing the age of a unit of stock:
- Variant “Gadget A” has 5 units of stock in the Bristol Store
- 2 units were received on the 01/05/2024
- 3 units were received on the 24/02/2024
- Storing different Cost Prices:
- Variant ‘small-pink-shirt’ has 5 units of stock in the London Store
- 1 is stored at a Cost Price of £5
- 3 are stored at a Cost Price of £6.50
- 1 is stored at a Cost price of £7
- Total value of the stock holding is £31.50
Example 2: Stock Adjustments
- Variant "Gadget B" has a default cost price of £15.00.
- On 03/01/2024, 5 units of stock are manually added via a Stock Adjustment.
- These units are now in the system at the cost price of £15.00, matching the default cost price at time of the Stock Adjustment.
Example 3: Stock Take
- Warehouse "North" has 10 units of "Gadget C" with varying cost prices.
- During a stock take, it is discovered that 2 units are damaged and removed from the system.
- The system deducts the 2 oldest units first, adjusting the average cost price accordingly.
FAQs
Can I have units of stock with multiple cost prices for the same item?
Yes, IXO Commerce allows you to manage multiple units of the same item with different cost prices and dates of receipt. This helps in accurate cost tracking and inventory management.
Will units of stock be linked to Purchase Orders?
Yes, if a unit of stock was ordered and received as part of a Purchase Order, the Purchase Order Id will be stored alongside the cost price and date or receipt.
What happens if stock units have different dates of receipt?
IXO Commerce allows you to track the date each unit of stock was received, which helps in identifying the age of your stock and managing stock rotation effectively.
Terminology - Stock
Current Stock
This list applies to units which are currently in the business. These terms are used throughout the CMS and the POS.
| Label |
Purpose |
| Stock |
Total number of units in the business
Includes Available, Reserved and Unavailable |
| On Hand |
Number of units held at the current Store
Includes Available, Reserved and Unavailable |
| Available |
Number of units available for Sales Order fulfilment in the User's current Store
This equals On Hand minus Reserved and Unavailable |
| Reserved |
Number of units Reserved to Sales Orders and eCommerce baskets
Includes all Sales Order lines which have not been despatched, and excludes orders with the following statuses:
Also includes units of stock in locations marked as 'Reserved' |
| Unavailable |
Unavailable units, typically damaged or undergoing quality control
Number of units held in locations marked as 'Unavailable' |
| Available Elsewhere | Number of Available units elsewhere in the business, e.g. the total amount of Available units in other Stores |
Purchase Orders
This list applies to units which are currently on order from a Supplier. These terms are used throughout the CMS and the POS.
| Label | Purpose |
| On Order |
Total number of units ordered from the Supplier
Typically, this is in relation to the total number of units ordered from a Supplier on a particular Purchase Order
This equals 'Allocated' plus 'Unallocated' |
| Allocated |
Total number of units on a Purchase Order allocated to Sales Order lines
This equals 'On Order' minus 'Unallocated'
This figure includes units on 'Locked' Purchase Orders |
| Unallocated |
Total number of units on a Purchase Order that are free to be allocated
This equals 'On Order' minus 'Allocated'
Units on a 'Locked' Purchase Order will be excluded from 'Unallocated' |
POS
This list includes labels which are only used within the POS.
| Label | Purpose |
| Available to order | Signifies that there are no units of the SKU within the business, and that there are none on order - fulfilment of a new Sales Order will only be possible following a Purchase Order |
| Backorder lead time is xxx days | Displays the default lead time for the SKU |
eCommerce
This list includes labels which are only used within the eCommerce website.
| Label | Purpose |
| In Stock |
Signifies that there are units available in the business, and that a new Sales Order may be immediately fulfilled
An 'In Stock' figure is made up of the total number of Available units in Locations across all Stores enabled for web fulfilment. |
| Out of Stock |
Signifies that there are no units available in the business, and that a new Sales Order may be will not be fulfilled
An 'Out Of Stock' figure is determined by checking the total number of Available units in Locations across all Stores enabled for web fulfilment. |
| Available (allow XXX days for delivery) | Displays the default lead time for the SKU |
| Low Stock |
Signifies that there are only a small number of Available units
Triggered if the number of 'In Stock' units is less than the 'Low Stock (order at)' figure on the Inventory tab |
| Available to pre-order |
Signifies that stock is coming into the business, which will be used to fulfil a new Sales Order
The appropriate lead time will be displayed in the checkout
Only displays if 'allow back order' is not enabled
Total number of units available to pre-order equals the total amount of 'unallocated' units for that SKU across all Purchase Orders |
Orphan Stock and Stock Matching
Orphan Stock
Orphan stock occurs when a unit of stock becomes disassociated from its original purchase order. This can happen in several ways, such as manual stock adjustments made through the inventory screen or the addition of new stock during a stock take. Another common issue arises when non-existent stock is dispatched—if that stock is later returned, it remains unlinked to any purchase order, further complicating inventory tracking.
Orphan Stock Cost Price
Whenever units of Orphan Stock are created, they will inherit the default cost price for that Variant or Unique Stock Record.
Example 1
A customer has bought a Red Hat. There are no stock records for the Red Hat, but Bob has found one. He packs up the item and marks the order as despatched.
The Sales Order is not linked to a Purchase Order, so the true cost of the item is not known.
The Cost Price of the Variant as of today is £5.43, so £5.43 is recorded against the Sales Order and is used in margin reporting.
Example 2
In IXO Commerce, Shelf A has 5 Blue Hats that arrived on PO123 at £2.34 each.
During Stock Take, those are not found, and the stock is removed. At the same time, Shelf B is found to have 5 Blue Hats, so these are added.
If there was no link to another stock record, those new ones would be added at today's cost price of £3.45.
Automated Stock Matching will automatically resolve this problem (see below)
Stock Matching
IXO Commerce will attempt to match Orphan Stock Records as best it can, in order to reduce their number. This will occur in a few specific cases:
- If adjustments are made within a week of each other, for the same SKU
- If adjustments take place within the same store
If automatic Stock Matching is not possible, it will still be possible for a user to manually amend the Cost Price of Orphan Stock Records via the Inventory tab.
Example 1
A customer has bought a Red Hat. There are no stock records for the Red Hat, but Bob has found one. He packs up the item and marks the order as despatched.
The Sales Order is not linked to a Purchase Order, so the true cost of the item is not known.
The Cost Price of the Variant as of today is £5.43, so £5.43 is recorded against the Sales Order and is used in margin reporting.
There is no matching adjustment, so nothing can be matched automatically.
Example 2
In IXO Commerce, Shelf A has 5 Blue Hats that arrived on PO123 at £2.34 each.
During Stock Take, those are not found, and the stock is removed. At the same time, Shelf B is found to have 5 Blue Hats, so these are added.
Because these Stock Takes took place within a week of one another, IXO Commerce can update the Orphan Stock Records with Purchase Order and Cost Price information; the Stock Records on Shelf B will be linked to PO123, and their cost price will be set to £2.34.
Documents
Picking List
Sales Order Invoices
Product Labels
Shipping Labels
Bandwidth
Bandwidth is the amount of data that can be sent between your website and its visitors. Every time someone visits your site, data like images and text is transferred, using up bandwidth.
The more visitors you have or the larger your files are (like high-quality images or PDFs), the more bandwidth you’ll need. If you use more bandwidth than your hosting plan allows, your hosting costs may increase.
Modular Blocks
Summary
Version Control
Every Modular Page comes with version control.
These are intended to allow users to work on multiple versions of the page, either to make changes in draft before putting them live, or to have multiple versions for different purposes:
Although all changes to Modular Pages are instant, you will not see them on the website unless you are editing the live version
FAQs
How do I make a new version?
To make a new version, either copy and existing version, or alternatively user the control to create a new version from scratch.
How do I switch between versions?
Use the drop down and select a version, then click 'view version'.
How do I rename a version?
Use the 'rename version' button in order to rename the version.
You can only rename the version that you are currently viewing.
Text Blocks
Use this block to add large chunks of text to your page.
Appearance
Editing the Block
Content
| Field | Purpose |
| Heading | Enter a short block title - this will show above the main content of the block |
| Body Text | This is the main content of the block. Use the controls to format your text |
| Link URL |
Enter a link URL - if populated, this will add a call to action below the content of the block.
The position of this button can be controlled with the 'Link Position' control |
| Link Text |
Enter link text - if populated, this will change the text in a call to action below the content of the block
The position of this button can be controlled with the 'Link Position' control
If left blank, the button will read 'More' |
Settings
| Field | Purpose |
| Block Width |
Choose from:
|
| Visibility |
Set the block visibility from the list:
|
| Heading Position |
Alter the alignment of the block header:
|
| Link Position |
Alter the alignment of the link button:
|
Additional Options
| Field | Purpose |
| Collapsible |
If set to yes, the whole Text block will be set as collapsible (see below)
|
Advanced
Padding
Adding padding will insert space within the current block; this will adjust the position of content within the block.
More information is available here.
Margin
The margin will add additional space around the current block.
More information is available here.
Image
Use this block to add simple images to your page.
There are also other blocks which can be used to add images:
- Carousel (small images on a swipeable carousel)
- Hero (large rotating banners)
- Parallax (an image that sits behind content, adding depth to a page)
- Feature (a styled image)
- Multi-Feature (multiple static images in a single block)
- Wide Feature (image with a block of text)
Appearance
Editing the Block
Content
| Field | Purpose |
| Heading | Enter a short block title - this will show above the main content of the block |
| Body Text |
This is the main content of the block. Use the controls to format your text
It will appear as a caption, below the image |
| Link URL | Enter a link URL - if populated, this will add a link to the image. |
| Image | Use the dialogue to select an image to upload |
| Delete Image | Use the tick box to delete an image - you will be asked to confirm your action |
Settings
| Field | Purpose |
| Block Width |
Choose from:
|
| Mobile Width |
Set the block width by selecting from the drop down:
|
| Visibility |
Set the block visibility from the list:
|
| Heading Position |
Alter the alignment of the block header:
|
| Background Colour | Choose a background colour for your image. Choose from recommended colours, or use a colour picker. |
Additional Options
| Field | Purpose |
| Invert Text Colour | Toggle to invert the text colour |
| Actual Size | Choose to display the image at actual size |
Advanced
Padding
Adding padding will insert space within the current block; this will adjust the position of content within the block.
More information is available here.
Margin
The margin will add additional space around the current block.
More information is available here.
Carousel
Use this block to add small images on a swipeable carousel.
There are also other blocks which can be used to add images:
- Image (simple images)
- Hero (large rotating banners)
- Parallax (an image that sits behind content, adding depth to a page)
- Feature (a styled image)
- Multi-Feature (multiple static images in a single block)
- Wide Feature (image with a block of text)
Appearance
Editing the Block
Content
Each image has an expandable menu, allowing it to be edited individually.
Images may be dragged around to resequence them.
| Field | Purpose |
| Link URL | Enter a link URL - if populated, this will add a link to the image |
| Alt Text |
Amend the Alt Text for the image |
| Summary | Enter text that will be shown below the image |
| Delete Image | Use the tick box to delete an image - you will be asked to confirm your action |
Use the Image dialogue to select images to upload to this block.
Settings
Block width is not editable for the Hero block - it is always set to 100%.
| Field | Purpose |
| Visibility |
Set the block visibility from the list:
|
| Items Visible |
Define how many images will be visible to the page visitor without scrolling |
Additional Options
| Field | Purpose |
| Mouse Drag | Allow a user to mouse drag/swipe to scoll through the Carousel |
| Alt Style | Alters the amount of padding between each image within the block |
| Caption on Right? | Choose to show the Summary text below the image, or to the right of the image |
| Auto-play | Set the Carousel to auto scroll |
| Loop? | Set the auto scroll on a loop |
Advanced
Padding
Adding padding will insert space within the current block; this will adjust the position of content within the block.
More information is available here.
Margin
The margin will add additional space around the current block.
More information is available here.
Hero
Use this block to add large rotating banners with linked products.
There are also other blocks which can be used to add images:
- Image (simple images)
- Carousel (small images on a swipeable carousel)
- Parallax (an image that sits behind content, adding depth to a page)
- Feature (a styled image)
- Multi-Feature (multiple static images in a single block)
- Wide Feature (image with a block of text)
Appearance
Editing the Block
Each image has an expandable menu, allowing it to be edited individually.
Images may be dragged around to resequence them.
Content
| Field | Purpose |
| Title | Enter a short title - this will be output as a text overlay, on top of the image |
| Link URL | Enter a link URL - if populated, this will add a link to the image. |
| Link Text |
Text to be shown with a button, if a link is set
If left blank, the whole image will act as a button |
| Additional Text | Enter some short text - this will be output as a text overlay, on top of the image below the title |
| Related Products |
Search for Products by name or SKU Code to link them to this hero image
They will display below the image
If you have multiple images in a Hero Block, the Products will change along with the image |
| Delete This Image? | Use this control to delete an image |
Use the Image dialogue to select images to upload to this block.
Settings
| Field | Purpose |
| Block Width |
Choose from:
|
| Visibility |
Set the block visibility from the list:
|
| Text Colour |
Choose from:
|
| Text Position |
Alter the alignment of the block text:
|
Additional Options
These options allow you to auto assign Products to Hero Images, without assigning specific Products.
| Field | Purpose |
| Include featured products | Auto add featured products to the images in this Hero block |
| Include recommended products | Auto add recommended products to the images in this Hero block |
| Include sale products | Auto add sale products to the images in this Hero block |
Advanced
Padding
Adding padding will insert space within the current block; this will adjust the position of content within the block.
More information is available here.
Margin
The margin will add additional space around the current block.
More information is available here.
Parallax
Use this block to add an image that sits behind content, adding depth to a page.
There are also other blocks which can be used to add images:
- Image (simple images)
- Carousel (small images on a swipeable carousel)
- Hero (large rotating banners)
- Feature (a styled image)
- Multi-Feature (multiple static images in a single block)
- Wide Feature (image with a block of text)
Appearance
Editing the Block
Content
| Field | Purpose |
| Heading | Enter a short block title - this will show above the main content of the block |
| Text |
This is the main content of the block. Use the controls to format your text
It will appear as a caption, below the image |
| Link | Enter a link URL - if populated, this will add a link to the image. |
| Link Text |
Text to be shown with a button, if a link is set
If left blank, the whole image will act as a button |
| Delete Image | Use the tick box to delete an image - you will be asked to confirm your action |
Use the Image dialogue to select images to upload to this block.
Settings
| Field | Purpose |
| Block Width |
Choose from:
|
| Visibility |
Set the block visibility from the list:
|
| Text Position |
Alter the alignment of the block text:
|
| Text Colour |
Choose from:
|
Additional Options
| Field | Purpose |
| Full Screen | Toggle a large or small version of the parallax image |
| Box? | Toggle a box to surround the text |
| Filter? |
Toggle a filter on the image, which will make it darker if applied
This should be used to ensure high contrast between the image and overlaid text |
Advanced
Padding
Adding padding will insert space within the current block; this will adjust the position of content within the block.
More information is available here.
Margin
The margin will add additional space around the current block.
More information is available here.
Callout
Use this to add small blocks of text with a coloured background.
Appearance
Content
| Field | Purpose |
| Heading | Enter a short block title |
| Text | This is the main content of the block. Use the controls to format your text |
Settings
| Field | Purpose |
| Block Width |
Choose from:
|
| Visibility |
Set the block visibility from the list:
|
| Background Colour | Choose a background colour for your image. Choose from recommended colours, or use a colour picker. |
Additional Options
| Field | Purpose |
| Invert text colour | Toggle to invert the text colour |
Advanced
Padding
Adding padding will insert space within the current block; this will adjust the position of content within the block.
More information is available here.
Margin
The margin will add additional space around the current block.
More information is available here.
Feature
Use this block to add a styled image.
There are also other blocks which can be used to add images:
- Image (simple images)
- Carousel (small images on a swipeable carousel)
- Hero (large rotating banners)
- Parallax (an image that sits behind content, adding depth to a page)
- Multi-Feature (multiple static images in a single block)
- Wide Feature (image with a block of text)
Appearance
Editing the Block
Styling will be applied to this block as part of your website build - this will then remain constant across all pages.
Content
| Field | Purpose |
| Heading | Enter a short title - this will be output as a text overlay, on top of the image |
| Additional Text | Enter some short text - this will be output as a text overlay, on top of the image below the title |
| Link URL | Enter a link URL - if populated, this will add a link to the image. |
| Link Text |
Text to be shown with a button, if a link is set
If left blank, the whole image will act as a button |
| Delete This Image? | Use this control to delete an image |
Use the Image dialogue to select images to upload to this block.
Settings
| Field | Purpose |
| Block Width |
Choose from:
|
| Mobile Width |
Choose from:
|
| Visibility |
Set the block visibility from the list:
|
| Text Colour |
Choose from:
|
Additional Options
These options allow you to auto assign Products to Hero Images, without assigning specific Products.
| Field | Purpose |
| Text underneath | Output the text beneath the image, instead of over the image |
| Text central | Output the text centrally on the image |
| Do not crop to fit | Toggle to retain the aspect ratio of the image uploaded |
Advanced
Padding
Adding padding will insert space within the current block; this will adjust the position of content within the block.
More information is available here.
Margin
The margin will add additional space around the current block.
More information is available here.
Multi-Feature
Use this block to add multiple static images in a single block.
There are also other blocks which can be used to add images:
- Image (simple images)
- Carousel (small images on a swipeable carousel)
- Hero (large rotating banners)
- Parallax (an image that sits behind content, adding depth to a page)
- Feature (a styled image)
- Wide Feature (image with a block of text)
Appearance
Editing the Block
To best configure this block, it is important to select your layout under Settings (see below) before you upload any images
Each image has an expandable menu, allowing it to be edited individually.
Content
| Field | Purpose |
| Heading | Enter a short title - this will be output as a text overlay, on top of the image |
| Text | Enter some short text - this will be output as a text overlay, on top of the image below the title |
| Link URL | Enter a link URL - if populated, this will add a link to the image. |
| Link Text |
Text to be shown with a button, if a link is set
If left blank, the whole image will act as a button |
| Delete This Image? | Use this control to delete an image |
Use the Image dialogue to select images to upload to this block.
Settings
| Field | Purpose |
| Block Width |
Choose from:
|
| Visibility |
Set the block visibility from the list:
|
| Text Colour |
Choose from:
|
| Layout |
Use the control to select the layout - this may alter the number of images in this block
|
| Gap |
Choose the number of pixels between the images within this block |
Additional Options
These options allow you to auto assign Products to Hero Images, without assigning specific Products.
| Field | Purpose |
| Text central | Output the text centrally on the image |
Advanced
Padding
Adding padding will insert space within the current block; this will adjust the position of content within the block.
More information is available here.
Margin
The margin will add additional space around the current block.
More information is available here.
Wide-Feature
Use this block to add image with a block of text.
There are also other blocks which can be used to add images:
- Image (simple images)
- Carousel (small images on a swipeable carousel)
- Hero (large rotating banners)
- Parallax (an image that sits behind content, adding depth to a page)
- Feature (a styled image)
- Multi-Feature (multiple static images in a single block)
Appearance
Editing the Block
Content
| Field | Purpose |
| Heading | Enter a short title - this will be output as a text overlay, on top of the image |
| Additional Text | Enter some short text - this will be output as a text overlay, on top of the image below the title |
| Link URL | Enter a link URL - if populated, this will add a link to the image. |
| Link Text |
Text to be shown with a button, if a link is set
If left blank, the whole image will act as a button |
| Delete This Image? | Use this control to delete an image |
Use the Image dialogue to select images to upload to this block.
Settings
| Field | Purpose |
| Block Width |
Choose from:
|
| Visibility |
Set the block visibility from the list:
|
| Background colour |
Choose a background colour for your image
Choose from recommended colours, or use a colour picker |
Additional Options
These options allow you to auto assign Products to Hero Images, without assigning specific Products.
| Field | Purpose |
| Invert text colour | Toggle to invert the text colour |
| Do not crop to fit | Toggle to retain the aspect ratio of the image uploaded |
| Reverse layout | swap the position of the image and the text |
Advanced
Padding
Adding padding will insert space within the current block; this will adjust the position of content within the block.
More information is available here.
Margin
The margin will add additional space around the current block.
More information is available here.
Products
Use this to insert blocks of Products onto your page.
This will add live products to your page, so if any product data is updated, this page will also be automatically updated.
Disabled products are not shown within the block; add automated products to fill any gaps (see below for more details)
Appearance
Content
| Field | Purpose |
| Heading | Enter a short block title - this will show above the main content of the block |
| Search Product | Use this to search for specific products to display within this block |
| Selected Category |
Select a Category - this will filter automated Products
If left blank, no filter will be applied |
| Selected Brand |
Select a Brand - this will filter automated Products
If left blank, no filter will be applied |
| Link URL |
Enter a link URL - if populated, this will add a call to action below the content of the block. |
| Link Text |
Enter link text - if populated, this will change the text in a call to action below the content of the block
If left blank, the button will read 'More' |
Settings
| Field | Purpose |
| Block Width |
Choose from:
|
| Visibility |
Set the block visibility from the list:
|
| Heading Position |
Alter the alignment of the block header:
|
| Display |
|
| Border Colour |
Choose from:
|
| Max Rows |
Select the maximum number of rows to appear:
|
Additional Options
These controls should be used in conjunction with the Category and Brand filters in the Content section
| Field | Purpose |
| Include featured products? | Auto add featured products to the images in this content block |
| Include home products? | Auto add products marked as 'home page featured' to this content block |
| Include recommended products? | Auto add recommended products to the images in this content block |
| Include hot this week products? | Auto add 'hot this week' products to this content block |
| Include most searched products? |
Auto add 'most searched' products to this content block |
| Include sale products? | Auto add sale products to the images in this content block |
Advanced
Padding
Adding padding will insert space within the current block; this will adjust the position of content within the block.
More information is available here.
Margin
The margin will add additional space around the current block.
More information is available here.
Video
Use this to add a video to your page.
Appearance
Editing the Block
Content
See here for more information about locating the Video IDs for Youtube and Vimeo.
| Field | Purpose |
| Heading | Enter a short block title - this will show above the main content of the block |
| Video ID | Enter the unique ID of the video you wish to add |
| Video Type |
Choose from:
|
Settings
| Field | Purpose |
| Block Width |
Choose from:
|
| Visibility |
Set the block visibility from the list:
|
| Heading Position |
Alter the alignment of the block header:
|
Additional Options
| Field | Purpose |
| Auto-play? | Toggle auto-play for the video (e.g. if the video automatically plays on page load) |
| Loop? | Toggle whether the video will or will not loop |
Advanced
Padding
Adding padding will insert space within the current block; this will adjust the position of content within the block.
More information is available here.
Margin
The margin will add additional space around the current block.
More information is available here.
Enquiry Form
Use this to add an Enquiry Form to any page.
To use this content block, you must first have set up the Form that you wish to embed.
Appearance
Editing the Block
Content
| Field | Purpose |
| Heading | Enter a short block title - this will show above the main content of the block |
| Body Text | Enter some short text that will show above the form |
| Form Template | Select you Form Template from the list |
Settings
| Field | Purpose |
| Block Width |
Choose from:
|
| Visibility |
Set the block visibility from the list:
|
| Heading Position |
Alter the alignment of the block header:
|
Advanced
Padding
Adding padding will insert space within the current block; this will adjust the position of content within the block.
More information is available here.
Margin
The margin will add additional space around the current block.
More information is available here.
Raw HTML
Use this content block to embed raw HTML and third party code, e.g. for a Google Map.
Embedding third party code is risky and may cause harm to your website
You may have to contact Iconography prior to using these blocks, as third party domains will be blocked unless they have been whitelisted, e.g. for a Google Map
Appearance
Editing the Block
Content
| Field | Purpose |
| HTML | Paste your HTML into here |
Settings
| Field | Purpose |
| Block Width |
Choose from:
|
| Visibility |
Set the block visibility from the list:
|
Advanced
Padding
Adding padding will insert space within the current block; this will adjust the position of content within the block.
More information is available here.
Margin
The margin will add additional space around the current block.
More information is available here.
Group
Group blocks are used to create nested collections of blocks; they may also be given a background colour, allowing you to break up the appearance of a page.
Blocks may be moved within a group, or the block may be moved on the page, which will update move its contents too.
Adjusting a Group will adjust the blocks within it as well, e.g. reducing the width of the Group will make the blocks within it smaller, or changing the background colour of the Group will override the background colour of blocks within it.
To add a block to a Group, simply drag and drop it over the Group.
Appearance
Editing the Block
Settings
| Field | Purpose |
| Block Width |
Choose from:
|
| Visibility |
Set the block visibility from the list:
|
| Background Colour | Choose a background colour for your image. Choose from recommended colours, or use a colour picker. |
Additional Options
| Field | Purpose |
| Invert text colour | Toggle to invert the text colour |
| Content contained? | Toggle to contain the Content - this will affect the maximum width available to the content in the Group |
Advanced
Padding
Adding padding will insert space within the current block; this will adjust the position of content within the block.
More information is available here.
Margin
The margin will add additional space around the current block.
More information is available here.
Margin
The margin will add additional space around the current block.
Margin (Left & Right)
No Margin
The block fills it's width (in this case, 100%).
With Margin
The width of the block is reduced by the left/right margin (in this case, 75px).
Margin (Top & Bottom)
No Margin
The blocks are touching, with no gaps.
With Margin
There is now a gap between the blocks.
Padding
Adding padding will insert space within the current block; this will adjust the position of content within the block.
Padding (Left & Right)
Add left and right padding to indent the content.
No Padding
With Padding
Padding (Top & Bottom)
Adding padding to the top of bottom of the block will adjust the height of the block:
No Padding
With Padding
Content
Meta Tags
Use this control to update meta data and add custom URLs to your pages.
Meta titles and descriptions are essential HTML elements that help define a webpage's content for search engines and users. The meta title summarises the page in a few words, while the meta description provides a brief overview. Both are crucial for improving search engine optimization (SEO) and increasing click-through rates.
Meta Keywords are used to improve the accuracy of onsite search.
Setup
Automated Setup
IXO Commerce will autogenerate meta data and URLs for your page.
The Meta Title will be based on the page name, to which IXO Commerce will append your business name. e.g. 'Lego - Example Retailer'.
The Meta Description will be based on the page content, typically a description or a summary.
Meta Keywords are not automatically managed.
The URL structure is autogenerated based on the page name, as well as any hierarchy, e.g. /category/subcategory/productname.
Manual Setup
Use the fields to setup the content.
| Field | Purpose |
| Custom URL | Use this to define a Custom URL for a page |
| Meta Title | Use this to set a manual Meta Title |
| Meta Description | Use this to set a manual Meta Description |
| Meta Keywords | Use this to set your Meta Keywords |
How Meta Tags Display
A summary of how these display will be shown below the fields. This will be updated as you type.
FAQs
Can I manage my Meta Tags in bulk?
Meta Data for Products may be managed in Bulk via the CSV Import/Export
Loyalty Scheme
CMS
Alerts
The Alerts are a list of actions that you need to take today. These will slide out automatically on login, or can be accessed via the red roundel in the top right hand corner of the screen.
They display like this, and will often have links to encourage action:
Bookmarks
The Bookmarks are a series of shortcuts that appear in the CMS to aid frequent navigation. These are unique to each user.
Use the shortcut to add a Bookmark.
Right mouse click to remove a Bookmark.
Some standard Bookmarks are controlled via Site Settings.
It is also possible to reorder your Bookmarks via drag and drop.
How it Displays
Show/Hide Disabled
On various screens in the CMS, it is possible to choose to show/hide Disabled items.
By default, disabled items will be hidden
For these purposes, disabled items include those which are actively disabled or archived. These include, but are not limited to:
- Disabled Products
- Archived Products
- Disabled Categories
- Empty Dynamic Categories
- Disabled Collections
- Disabled Brands
- Disabled Suppliers
Disabled items will still display in all reports and filters
Workflows
Reporting
Margin Calculation
Profit margins are calculated as a percentage of the cost of a sale vs the revenue generated by it.
In addition to this, there are several specific inclusions and exclusions:
- Products without a NULL cost price (e.g. a cost price set to £0.00) are omitted from all margin reporting
- Line discounts are included in margin calculation (e.g. uses line discounts to reduce the value of the sold item before working out margin)
- Excludes cancelled, deleted and returned lines
- Excludes draft, quote, abandoned and cancelled orders