Order Status
The Order Status is set automatically based on a variety of things within the Sales Order.
These can be used to filter the list of Sales Orders.
A List of Statuses
These statuses have an impact on the function of the system. For example, it may be impossible to Pack or Despatch a Sales Order which is Payment Pending, or process a return for an Abandoned Sales Order.
| Status | Purpose |
|
Payment Pending |
This flags an outstanding balance on an order. |
| Unallocated |
This flags that no stock has yet been allocated to the Sales Order
Unallocated orders may be auto-allocated, and will appear on the Required Orders screen |
| On Order | This will be set if at least on line on the Sales Order is allocated to an active Purchase Order |
| On Transfer | This will be set if at least on line on the Sales Order is allocated to an active Stock Transfer |
| Awaiting Packing | Set if all items are allocated to Stock Locations with free stock, which are also enabled for fulfilment |
| Awaiting Despatch | Set if all items are marked as Packed |
| Awaiting Collection | Set if all items are marked as Packed and the delivery type is 'Collect' |
| Partially Despatched | Set if at least one order line has been marked as Despatched |
| Partially Collected | Set if at least one order line has been marked as Collected |
| Completed |
Set if all order lines have been marked as Despatched/Collected, and there is no outstanding payment
May be overridden by Awaiting Action |
| Awaiting Action |
This will be set if there is a problem with the Sale Order
Some potential reasons include (but are not limited to):
It may be set and must be cleared manually |
| Refund Pending |
Set if a refund needs to be paid to the customer |
| Returned | Set if all line items have been Returned |
| Partially Returned | Set if at least one line item has been Returned |
| Cancelled |
Set if all line have been Cancelled prior to delivery
Alternatively, set if an eCommerce customer clicks 'pay', and then actively choose to cancel within the payment gateway; in this instance, a cancelled payment will be logged against the Sales Order |
| Abandoned |
An Abandoned Sales Order is created when the eCommerce customer clicks 'pay', but fails to complete payment within the payment gateway |
| Quote | Created by a User within IXO Commerce, typically within the POS |
Occasionally it may be possible for a Sales Order to fall into multiple statuses (e.g. one order line is On Order and another is On Transfer); because each Sales Order can only have a single status, IXO Commerce will prioritise the most important.