Process Order Lines

Tick this to cancel the Sales Order Line; you will then be prompted or additional information

• Quantity to return

If you partially cancel a line, this will split the line into two

This will only be possible prior to the item being delivered

Cancelling all or part of a line will also remove all associated discounts applied at line level; sales order level discounts will not be deleted

Initiate a Transfer

This will allow you to initiate a Transfer from the allocated Store and Location to one of your choosing

This will only display if the allocated Store has 'Enable for web sales fulfilment?' set to 'no'

Create a back to back Purchase Order for this Sales Order line

Ticking this will create a new Purchase Order Line, either as part of an existing Purchase Order, or as a new Purchase Order, depending on whether you have set the Supplier to 'collate purchase orders'

This will only display if the Product is linked to a Supplier enabled for Purchase Orders

Create a drop ship Purchase Order for this Sales Order line

Ticking this will create a new Purchase Order for delivery to the Customer's delivery address

This will only display if the Product is linked to a Supplier enabled for Dropship AND the Sales Order has Delivery applied 

Tick this to pack the Sales Order Line

You will be prompted to confirm the quantity to pack

Tick this to despatch the Sales Order Line

You will be prompted to confirm the quantity to despatch; this will default to the number of items which have been packed

If you partially despatch a line, this will split the line into two

Tick this to return the Sales Order Line; you will then be prompted or additional information

• Quantity to return
• Return reason
• Location (to which the items should be returned; this will default to the default return location for the Store from which you are currently working)
• Flag if an exchange is required
• Create a Supplier Return

This will only be possible after the item has been delivered

If you partially return a line, this will split the line into two

This will show the requested delivery date, if there is one

This will be overwritten by the actual delivery date for the Sales Order Line once it is marked as despatched

This will show below the requested delivery date

This will only show if the Sales Order Line is allocated to a Purchase Order

Use this to record line specific tracking information

This will be sent to the customer

For order level tracking information, use the Delivery Management section