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Product Labels

General Documents

Product Labels will either be printed via a STAR printer, or via a standard A4 printer. If you ar...

Updated 3 weeks ago by Mike

Setting up your receipt printer (manual process)

Device Setup STAR Printers

Step 1 - Connect your hardware Ensure your Star printer is connected to the mains electricity an...

Updated 3 weeks ago by Mike

Setting up your label printer (manual process)

Device Setup STAR Printers

Step 1 - Connect your hardware Ensure your Star printer is connected to the mains electricity an...

Updated 3 weeks ago by Mike

Banners (PLP)

Product Listing Page

With Left Navigation Full width banners are not compatible with pages with Content Blocks where '...

Updated 3 weeks ago by Mike

Xero

Integrations Common Integrations

IXO Commerce sends sales orders, purchase orders, payments and refunds to Xero, and pulls account...

Updated 1 month ago by Mike

Stock Allocation

General Stock Management

Overview Stock Allocation is the process by which a unit of stock is added to a Sales Order. This...

Updated 1 month ago by Mike

Q3 2026

Release Notes

UPSELLS Upsells now visible within the POS and CMS (Would you like to know more?) MODULAR PAGE...

Updated 1 month ago by Mike

Q2 2026

Release Notes

HELP FILE + Addition of an 'open a ticket' button within the help file FAQS + Addition of Product...

Updated 1 month ago by Mike

Purchase Order Status

Purchase Orders Purchase Orders (Detail)

The Order Status is set automatically based on a variety of things within the Purchase Order. Th...

Updated 1 month ago by Mike

Adding a Product to a Sales Order in the EPoS

EPoS Adding a New Sales Order in the EPoS

There are three methods of searching for, and ultimately adding, products to an order in the EPoS...

Updated 1 month ago by Mike

Filtering Sales Orders

Sales Orders Sales Orders (List)

Use this screen to find similar orders. You can filter by a variety of fields, including: Fiel...

Updated 1 month ago by Mike

Summary

Sales Orders Sales Orders (List)

This screen portrays a summary or your Sales Orders. It can be used to search for a specific Sale...

Updated 1 month ago by Mike

Set Up an Upsell

Cross-Selling Rules

Upsells can be applied from within the Cross-Selling Rules screen, which allows you to apply the ...

Updated 1 month ago by Mike

How to select Upsells in the POS and CMS

General Upsell Visibility

This process works for both POS and CMS, with the Upsell journey being identical in both. Note th...

Updated 1 month ago by Mike

Related

Categories Products

This section is used to select Related, Upsell and Basket Upsells for Products and Variants. If...

Updated 1 month ago by Mike

Upsell Visibility (POS, eCommerce and CMS)

General Upsell Visibility

This page covers how upsells work in IXO Commerce, where they appear, and the order they are pres...

Updated 1 month ago by Mike

How to Export Product Data

Product Lookup

How to Export Product Data and Images Learn how to filter your product catalog by brand and speci...

Updated 1 month ago by Mike

Unique Stock Records

Categories Definitions

A Unique Stock Record is a sub Variant; it is a Variant to which Customisations have been applied...

Updated 1 month ago by Mike

Purchase Order Lines

Purchase Orders Purchase Orders (Detail)

This section will show a list of Order Products, which are separated into individual Purchase Or...

Updated 1 month ago by Mike

Inventory

Categories Products

This tab is used to manage Variants and Unique Stock Records. This contains all of the essential...

Updated 1 month ago by Mike