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How Site Search Works
When a Customer uses the Site Search on your website, their search terms are matched against mult...
Swatch Request Popup
This is an option that can be enabled on the Product tab when editing a Product in the CMS. This ...
Mailing List Signup
When a customer signs up to the mailing list, on the website, they will be added to the relevant ...
Adding a Customer to a Sales Order in the EPoS
When raising an order in the EPoS, you can choose to add a new customer by entering their details...
Best Customers
This report will show a list of your best customers for a given period. It is possible to add C...
Summary
Price Lists can be assigned to any Customer. When they are logged into their account on the websi...
Category Specific Price Lists
To build a Category specific Price List, simply select a Category from the Drop Down List, and ad...
Product Specific Price Lists
Use the controls to build a Product Specific Price List. The Prices added here will take precede...
Summary
Use this screen to edit your automated Email Templates; these include abandoned basket notificati...
Return Received
Return Outstanding
Return Rejected
Return Confirmation
Return Processed
Create a new RMA
1. Click "Add new return" 2. Search for a Sales Order Tip: This can also be done directly from ...
Recommended Setup (Furniture Retailers)
When furniture retailers are processing returns, it is recommended to use a 'Customer House' Stor...
RMA (Detail)
Use the tick boxes to process the RMA line item (it is possible to have multiple items on a sing...
Summary
Use this screen to view and manage RMAs (return merchandise authorisation); return requests and p...
Creating a Supplier Return
This guide shows how to create and manage a Supplier Return via the Supplier Return section of th...
Order Products
This section will show a list of Order Products, which are separated into individual Sales Order...